Deflekt.ai

What is Deflekt.ai

Deflekt.ai is an all-in-one ticket deflection toolkit that automates replies on all support channels. It allows users to leverage existing documentation and AI to reduce the number of support tickets. The platform supports various channels such as email, slack, teams, and web chat, and offers features like content customization and human support. With Deflekt.ai, users can monitor, learn, and improve their support process while putting their customer support on autopilot.

Key Features

• Automatic Support Ticket Replies: Reduces support tickets by up to 50% through automatic replies on various support channels.
• Easy Setup: Quick 5-minute setup process to start saving time and focusing on important tickets.
• Multi-Channel Support: Works across web chat, email, Slack, and Teams, providing a comprehensive support solution.
• Content Customization: Ability to add content through various methods and customize the text for full localization and brand tone.
• Human Support Integration: Always offers a route to human help desk support, ensuring no dead ends for customers or coworkers.
• Monitoring and Improvement: Review and improve support interactions, leading to better documentation and fewer support tickets.

Pricing

Trial Plan

• Cost: $0 (Free Trial)
• Features:
  • 1 project
  • All channels
  • 100 documents
  • One-time 100 deflections
  • No credit card required for starting the trial

Grow Plan

• Cost: $49/month
• Features:
  • 3 projects
  • All channels
  • 1,000 documents
  • 5,000 deflections monthly
  • Option to cancel at any time

Pro Plan

• Cost: $149/month
• Features:
  • 10 projects
  • All channels
  • 5,000 documents
  • 15,000 deflections monthly
  • Remove branding
  • Option to cancel at any time

Custom Plan

• Cost: Starting at $499/month
• Features:
  • Everything included in the Pro Plan
  • Custom content scrapers
  • Custom content refreshing
  • Custom integrations
  • Personal support

Additional Notes:

• Deflekt AI is designed to reduce support tickets by up to 50% through automatic replies on all support channels.
• The service is suitable for customer and coworker support across various channels like web chat, email, Slack, and Teams.
• Deflekt AI offers a free trial with no credit card required, allowing users to explore its features before committing to a paid plan.

Please check here for more details about Deflekt.ai’s pricing.