LivePerson

What is LivePerson

LivePerson is an AI-enhanced platform that helps businesses deliver personalized digital customer interactions. Its Conversational Cloud® integrates various AI tools to comprehend customer intent and enhance engagement through messaging, voice channels, and automation. The platform is designed for enterprises to transform their contact centers, improve agent productivity, and streamline customer service across multiple industries. Trusted by leading global brands, LivePerson aims to modernize customer experiences while reducing operational costs.

Key Features of LivePerson

- Conversational Cloud: Deliver personalized digital experiences with an AI platform that identifies customer intent.

- Generative AI: Unleash the power of large language models, combining growth with responsible, safe AI.

- Voice to Digital Solutions: Digitize voice interactions for more unified and efficient customer service.

- Conversational Intelligence & Insights: Enhance customer engagement and agent performance with critical data and insights.

- Integrations: Increase flexibility and impact with a catalog of integrations to unlock more data.

- AI Chatbot Toolset: Improve conversations with a sophisticated AI chatbot that enhances engagement.

- Financial Services Solution: Secure messaging and proactive consumer engagement for financial services.

- Retail Transformation: Elevate the customer shopping experience from start to finish in retail.

- Telco & Cable Optimization: Manage the customer journey to boost retention and reduce costs in telecommunications.

- Travel & Hospitality Assistance: Provide real-time support and aid for travelers and hospitality services.

- Automotive Experience Improvement: Enhance car shopping, ownership, and maintenance processes.

- Digital Transformation: Accelerate digital shifts using the Conversational Flywheel™.

- Customer Service: Personalize and scale customer service to meet specific needs.

- Conversational Commerce: Simplify commerce with unified messaging and voice solutions.

- B2B Sales & Marketing: Increase deal closures without additional sales and marketing staff.

- IT Service Management: Streamline IT service management to improve productivity.

- LP 360 Service: Provide turnkey contact center solutions to accelerate value realization.

- Marketplace Solutions: Solutions offered by certified LivePerson partners.

- Agent Empowerment: Equip agents with Generative AI technology to enhance performance and accuracy.

- Intelligent Automation: Improve resolution times with LLM-powered AI agents.