Poly ai

What is Poly ai

Poly ai is a conversational platform that uses voice AI to enhance customer experience in contact centers. It helps businesses reduce call abandonment rates, handle complex inquiries at scale, and provide real-time insights. With features like personalized voice assistants and seamless integration with existing tech stacks, Poly ai enables companies to deliver exceptional customer service and improve operational efficiency.

Key Features of Poly ai

- Voice AI Technology: Reduce call abandonment and increase customer engagement with advanced voice AI solutions.

- Multi-Industry Applications: Tailored solutions for diverse sectors including consumer services, healthcare, financial services, hospitality, insurance, restaurants, retail, telecom, travel, and utilities.

- Comprehensive Use Cases: Efficiently handle account management, authentication, call routing, billing & payments, booking & reservations, FAQs, order management, and troubleshooting.

- Effortless Customer Experience: Enable customers to speak naturally, interrupt, and change topics while ensuring a seamless customer experience.

- Advanced Automation: Resolve complex inquiries 24/7 at scale, improving capacity and reducing wait times and IVR durations.

- Instant Response: Boost customer engagement and loyalty by immediately responding to all contacts, minimizing misroutes, and enhancing CLV.

- Employee Satisfaction: Reduce agent turnover by allowing breaks and freeing them to focus on more meaningful work.

- Actionable Insights: Leverage real-time data from conversations to identify issues, track progress, and explore new business opportunities.

- Custom Voice Assistant: Design, integrate, and deploy a customized voice assistant within six weeks without risky replatforming.

- Continuous Improvement: Real-time dashboards for issue tracking and ongoing performance updates ensure continuous learning and improvement of the assistant.

- Seamless Integrations: Out-of-the-box and custom integrations that fit into existing tech stacks, ensuring safe and easy implementation.

- Real-Time Analytics: Access real-time insights without data gaps or manual compiling, enabling informed business decisions.