Dropchat

What is Dropchat

Dropchat is a platform that allows users to create customized chatbots trained on various data sources, such as PDFs and YouTube videos. The chatbots can provide personalized responses and interact with users in a conversational manner. The platform offers features like sample questions, feedback voting, and escalation options to enhance the user experience. It also includes analytics to track chatbot performance and identify areas for improvement.

Key Features of Dropchat

- Custom Chatbots: Create a custom ChatGPT using your own data from sources like websites, PDFs, and YouTube videos.

- No-Code Environment: Utilize a user-friendly, no-code interface to easily create and manage chatbots.

- Integration of Data Sources: Seamlessly incorporate diverse data sources, such as PDFs, YouTube content, websites, and text files.

- Personalized Responses: Create chatbots that provide personalized, precise responses using advanced AI technology.

- Welcome Messaging: Customize a welcome greeting for the first interaction with users, enhancing the chatbot experience.

- Sample Questions: Provide users with clear examples of queries that the chatbot can understand and respond to, aiding usability.

- Immediate Feedback: Utilize a "thumbs up/thumbs down" feature to allow users to provide real-time feedback on chatbot responses.

- Automated Q&A: Enhance chatbot intelligence by learning from your own information for efficient and accurate answers.

- Email Escalation: Offer users the option to escalate their conversations to email for more detailed responses.

- Live Chat Escalation: Integrate with live chat systems to seamlessly transfer complex queries to human agents.

- CMS Integration: Easily add chatbots to your website by copying a small JavaScript code snippet into your site’s header or footer.

- Customization for Industries: Tailor the chatbot experience for specific industries such as e-commerce, hospitality, government, healthcare, education, manufacturing, banking, and enterprise settings.

- 24/7 Availability: Provide round-the-clock assistance, ensuring users can get help anytime without human staff.

- Interactive Chatting: Enable users to interact with chatbots using sample questions and feedback for a user-centric experience.

- Escalation Options: Provide seamless escalation from chatbot interactions to email or live agent assistance for complex queries.

- Comprehensive Analytics: Track interactions and gather insights into chatbot performance to identify areas for improvement.

- Retrieval Augmented Generation: Leverage RAG to connect LLMs with external data sources for more accurate, context-specific responses.

- Customer Success Plan: Receive guidance from initial assessment to strategy, implementation, and ongoing support.

- Scalable Solutions: Use chatbots to handle an increasing number of interactions without proportional resource increases.

- Advanced AI Capabilities: Combine GPT-4, embedding models, and vector databases to enhance chatbot functionality.

- Performance Tracking: Monitor chats and user feedback to analyze how well the chatbot is operating and identify improvements.

Pricing

Free Plan:

• Cost: $0/month
• Features:
  • 2 chatbots
  • 600 chat messages per month
  • PDF chat
  • Website chat
  • YouTube chat

Starter Plan:

• Features:
  • 10 chatbots
  • 6,000 chat messages per month
  • Phone support
  • Larger PDF files and websites
  • Includes all features from the Free plan

Growth Plan:

• Features:
  • 20 chatbots
  • 30,000 chat messages per month
  • Customer success manager
  • Includes all features from the Free and Starter plans