DeskDay

What is DeskDay

DeskDay is a next-gen PSA platform tailored for modern MSPs, featuring the world's first chat-based ticketing experience. Integrating seamless multichannel support through Microsoft Teams, mobile, and desktop apps, DeskDay offers comprehensive IT support, real-time project management, and automated quality assurance. Its intelligent tools streamline billing, timesheet tracking, and contract management, aiming to enhance efficiency and clarity for managed service providers.

Key Features of DeskDay

- Conversational Service Automation (CSA): Next-gen PSA for modern MSPs with built-in multichannel ticketing experience.

- Chat-based Service Desk: World's first chat-based ticketing experience for managed service providers (MSPs) to deliver exceptional IT support.

- Instant Notifications: Keep end-users always in the loop with real-time announcements and alerts.

- Quality Assurance: Smart, rule-based quality assurance across ticketing, projects, and timesheets.

- Efficient Billing: Swift and hassle-free billing process integrating timesheets and contracts for accurate invoicing.

- Chat-based Project Management: Real-time monitoring and team collaboration to track and manage every project efficiently.

- Intelligent Timesheets: Track every billable hour with time entry verification from every touchpoint.

- Advanced Reporting: Maximize efficiency and clarity for your MSP with comprehensive reporting tools.

- Customer Ticketing App: First-ever multichannel ticketing experience for customers integrated with CSA.

- MS Teams App: Fast-track IT support access for users with a dedicated Microsoft Teams app.

- Mobile App: On-the-go support partner for users wherever their work schedule takes them.

- System (Desktop) App: Hassle-free support directly from users' desktops.

- Contract Management: Centralize customer contract management to avoid renewal or expiry issues, integrated with billing.

- Smart Onboarding: Seamless customer onboarding with SSO (Single Sign-On) via Azure Entra.

- IT-Connect: Multi-channel end-user touchpoint enabling tickets and instant conversations across platforms (Microsoft Teams, Windows and Mac system apps, iOS, and Android).

- Team Integrations: Ultimate compatibility with your MSP tool stack.

- Service Desk Automation: Automate ticket resolution and engage in direct chat for faster, smarter tech support.

- Project Collaboration: Real-time collaboration, milestone planning, task tracking, and invoicing keep projects on track.

- First Mover Advantage: Gain the edge with innovative tools and updates.

- Unified MSP Solutions: A comprehensive, all-new world of PSA tailored for modern MSP needs.