Chat Summary

What is Chat Summary

LiveChat is a business live chat software designed for e-commerce. It aims to help businesses improve support and increase sales through its multiple communication channels. The software offers features such as AI automation, chat summary, and integrations with various platforms. It offers a free trial and is trusted by over 37,000 businesses.

Key Features

• Omnichannel Messaging: LiveChat allows seamless communication across various channels including Messenger, Apple Messages, SMS, and direct website chat, ensuring customers can reach out through their preferred medium.
• Automation and AI: Utilize chatbots and automated greetings to engage customers proactively and handle common inquiries efficiently.
• Customization: Tailor the chat widget to match your brand and create a consistent user experience across all touchpoints.
• Integrations: Connect LiveChat with a wide range of apps and services like CRM systems, email marketing tools, and e-commerce platforms to streamline workflows.
• Analytics: Monitor chat performance with advanced analytics and dashboards to gain insights into customer interactions and support effectiveness.
• Security: Benefit from enterprise-grade security measures to protect both customer and company data.
• 24/7 Support: Access LiveChat’s support team any time for assistance with setup, troubleshooting, or optimization.

Pricing

LiveChat Starter Plan

• Cost: $20/month per person, billed annually
• Key Features:
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 agent

LiveChat Team Plan

• Cost: $41/month per person, billed annually
• Features:
  • Everything in Starter, plus:
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
  • AI features

LiveChat Business Plan

• Cost: $59/month per person, billed annually
• Features:
  • Everything in Team, plus:
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • Apple Messages for Business integration

LiveChat Enterprise Plan

• Pricing: Contact for individual pricing
• Features:
  • Everything in Business, plus:
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPPA Compliance
  • Alternative payment terms
  • Professional services

Complementary Products

• ChatBot: Automate customer service with AI from $52/month
• HelpDesk: Support customers with tickets from $29/month
• KnowledgeBase: Guide and educate customers from $29/month