Yobi

What is Yobi

Yobi is an AI platform that enhances human capabilities by training custom AI teammates. It integrates seamlessly with existing workflows and automates tasks to boost productivity. Yobi supports various industries, including healthcare, call centers, dental, hospitality, and education. The platform offers features like live transcription, sentiment analysis, and customizable voices, and it can handle multiple forms of communication. Yobi is accessible through a web app, desktop app, and mobile applications. It also provides integrations with popular platforms and offers control modes for agents to manage interactions with the AI teammate.

Key Features of Yobi

- Unified Inbox: Consolidates conversations from all channels in one place.

- SMS Integration: Send and receive SMS from your Yobi phone number.

- Voice Calls: Make and receive business calls through a dedicated phone number.

- AI and Analytics: Leveraging AI for enhanced communication insights.

- AI Translation: Real-time language translation to eliminate language barriers.

- AI Sentiment Analysis: Monitor and assess customer sentiment during interactions.

- AI Transcription: Provides real-time audio transcriptions for better call management.

- AI Text Reformatting: Automatically reformats text for improved readability.

- Multi-Channel Integration: Centralized management for communications across Facebook, Twitter, HubSpot, Salesforce, Slack, Instagram, Shopify, Pipedrive, Zoom, and Zendesk.

- Live Transcription and Summary: Offers live transcriptions and post-call summaries for better customer service.

- Co-Pilot and Autopilot Modes: Control or delegate conversations to AI based on predefined rules and past interactions.

- Comprehensive Resources: Access useful guides, tutorials, and HIPAA compliance information.

- Tailored Industry Solutions: Custom AI solutions for Healthcare, Call Centers, Dental, Hospitality, and Education sectors.

- Human-AI Partnership: Combines human creativity with AI efficiency to boost productivity.

- Custom Voices: Allows AI teammates to mimic personal voice tones for more relatable interactions.

- Intelligent Translation: Bridges language gaps by providing accurate real-time translations.

- Enhanced Customer Communication: Integrates with your existing infrastructure for seamless operations.

- Sentiment Monitoring: Tracks customer mood in real-time to improve service strategies.

- Control Over AI Interaction: Agents can manage AI suggestions and autonomously handle tasks through adaptive communication modes.