Tiledesk

What is Tiledesk

Tiledesk is a conversational AI platform that streamlines customer service interactions by integrating AI-driven chatbots with human support for higher efficiency and satisfaction. It offers a range of features such as automated responses, live chat, and seamless transitions to human agents for complex queries. The platform is adaptable for various industries, enhancing customer engagement and service automation across multiple channels like WhatsApp and Facebook Messenger.

Key Features of Tiledesk

- Multi-Channel Customer Interactions: Scale customer interactions through Conversational AI with an easy setup in minutes.

- First Contact Resolution (FCR): Achieve 80% FCR with AI Agents working alongside humans for enhanced customer care.

- Customer Satisfaction (CSAT): Target a superior CSAT score of around 90%, improving customer service quality and competitive edge.

- High AI Resolution Rate: Attain a 75% AI resolution rate for customer inquiries by leveraging an AI-first approach.

- AI Agent and Knowledge Base Integration: Empower AI Agents with large language models and seamlessly integrate knowledge bases for precise responses.

- Generative AI Automation: Revolutionize customer engagement with ChatGPT-enhanced AI Agents or integrate custom large language models (LLMs).

- Human Agent Handover: Smoothly escalate complex queries from AI to human agents, ensuring consistent expert assistance.

- WhatsApp Marketing: Achieve a 7x reduction in the sales cycle and a 10x return on ad spend through personalized WhatsApp outreach.

- Enterprise Customer Service Solutions: Transform enterprise-level customer support with scalable, secure, and adaptable AI-powered features.

- On-Premise Deployment: Provides an on-site deployment option for full data control and privacy, avoiding vendor lock-in.

- Single Sign-On (SSO): Simplify user access with unified authentication across corporate applications.

- Seamless Integration: Integrate Tiledesk with existing systems like live agent consoles and VoIP for cohesive support.

- Custom AI Tailoring: Tailor AI interactions with full support and training, making onboarding straightforward.

- Open Source Community: Join a collaborative community on Discord, GitHub, and YouTube for innovation in conversational AI.

- Ready-to-Use Templates: Import and export chatbot templates for immediate deployment in various use cases like demo bookings, product presentations, customer feedback, and lead generation.

- Multi-Language Support: Supports multiple languages including English, Italian, French, German, Spanish, Dutch, Portuguese, and Polish.

- Chatbot Design Studio: Design custom chatbots to enhance customer interaction and support.

- Conversational Ticketing: Manage customer support tickets seamlessly with a unified messaging system.

- Product Integrations: Integrates with platforms such as WhatsApp Business, Facebook Messenger, and others for expanded reach.

Pricing

Free Plan (Sandbox):

• Cost: Free Forever
• Monthly Allowance:
  • 1 Seat
  • 200 Conversations
  • 2 Chatbots
  • 50 Contents for Knowledge Base
  • 10,000 AI Tokens
• Key Features:
  • Live Chat
  • Chatbots
  • Notifications
  • Mobile Apps

Basic Plan:

• Cost: €15/month (Monthly), €180/year (€150/year with 2 months free)
• Monthly Allowance:
  • 1 Seat
  • 800 Conversations
  • 5 Chatbots
  • 150 Contents for Knowledge Base
  • 50,000 AI Tokens
• Features:
  • Everything in Sandbox, plus:
  • CRM
  • Unlimited Conversation History
  • User Ratings
  • Webhooks
  • Team Inbox
  • Private Notes
  • Working Hours
  • Canned Responses
  • Email Support
  • Integration

Premium Plan:

• Cost: €100/month (Monthly), €1,200/year (€1,000/year with 2 months free)
• Monthly Allowance:
  • 2 Seats
  • 3,000 Conversations
  • 20 Chatbots
  • 300 Contents for Knowledge Base
  • 250,000 AI Tokens
• Features:
  • Everything in Basic, plus:
  • Widget Unbranding
  • Facebook Messenger
  • Unlimited Groups
  • Data Export
  • Analytics
  • Email Ticketing
  • WhatsApp Business
  • Unlimited Departments
  • Livechat Support
  • Qapla' Integration
  • Hubspot Integration

Custom Plan:

• Cost: Contact Sales
• Customizable Options:
  • Custom Seats
  • Custom Conversations
  • Custom Chatbots
  • Custom Contents for Knowledge Base
  • Custom AI Tokens
• Features:
  • Everything in Premium, plus:
  • Dedicated Customer Success Manager
  • Onboarding and Training
  • IP Filtering
  • Activities Log
  • Connector with 3rd Party AI
  • SMTP Settings
  • Premium Customer Support
  • Chatbot Design Assistance
  • Smart Assignment
  • Email Template Customization
  • Ban Visitors
  • Support to Host Tiledesk on Your Infrastructure