TIDIO

What is TIDIO

TIDIOTidio is an AI-powered customer service and sales automation tool. It offers features such as live chat, help desk, and chatbot capabilities. With Tidio, businesses can automate customer interactions, provide real-time support, and streamline their sales processes. The tool is designed to improve customer satisfaction, boost sales conversions, and save time for businesses.

Key Features of TIDIO

- Lyro AI Chatbot: An AI-powered chatbot that can solve up to 70% of customer problems and perform recurring tasks, offering 24/7 support in multiple languages.

- Live Chat: Real-time communication with visitors, tracking their browsing activity and providing personalized discounts to boost sales.

- Help Desk: A centralized platform to handle messages from various communication channels, with ticket filtering and prioritization to decrease response times.

- Flows: Automation paths for proactive engagement, offering discounts, recovering abandoned carts, recommending products, and more.

- Integrations: Seamless integration with over 120 tools, including Shopify, WordPress, Messenger, Instagram, WhatsApp, and more.

- Analytics: Actionable analytics to track the performance of agents, Lyro AI Chatbot, and Flows.

Pricing

Free Plan:

• Cost: $0/month
• Handled Conversations: 50
• Features: Social media integrations, basic features. No credit card required.

Starter Plan:

• Cost: $29/month
• Handled Conversations: 100
• Features: Everything in Free plan plus basic analytics, live visitors list, operating hours, live chat support.

Growth Plan (Most Popular):

• Cost: $59/month
• Handled Conversations: 0-250 initially, scalable up to 2000
• Features: Everything in Starter plan plus advanced analytics, Tidio power features, permissions, optional add-on for no Tidio branding.

Tidio+ Plan:

• Cost: Starts at $749/month
• Features: Everything in Growth plan plus custom branding, multisite, departments, multilanguage, open API. Tailored for businesses requiring better limits, additional integrations, advanced features, and premium support.

Enterprise Plan:

• Cost: $2999/month
• Features: Unlimited handled conversations, analysis & monitoring, super admin role, Lyro as managed service. Ideal for businesses requiring unlimited products, additional integrations, advanced features, and premium support.