TIDIO

Verified

Customer service platform with live chat, chatbots, and automation

  • AI-powered customer service and sales automation tool

  • Integrates with over 120 tools easily

  • Features include live chat, help desk, and chatbot capabilities

Pricing:

💲 Freemium

Features:

🛠️ API
⏳ Free Trial

What is TIDIO

TIDIOTidio is an AI-powered customer service and sales automation tool. It offers features such as live chat, help desk, and chatbot capabilities. With Tidio, businesses can automate customer interactions, provide real-time support, and streamline their sales processes. The tool is designed to improve customer satisfaction, boost sales conversions, and save time for businesses.

Key Features of TIDIO

- Lyro AI Chatbot: An AI-powered chatbot that can solve up to 70% of customer problems and perform recurring tasks, offering 24/7 support in multiple languages.

- Live Chat: Real-time communication with visitors, tracking their browsing activity and providing personalized discounts to boost sales.

- Help Desk: A centralized platform to handle messages from various communication channels, with ticket filtering and prioritization to decrease response times.

- Flows: Automation paths for proactive engagement, offering discounts, recovering abandoned carts, recommending products, and more.

- Integrations: Seamless integration with over 120 tools, including Shopify, WordPress, Messenger, Instagram, WhatsApp, and more.

- Analytics: Actionable analytics to track the performance of agents, Lyro AI Chatbot, and Flows.

Pricing

Free Plan:

  • Cost: $0/month
  • Handled Conversations: 50
  • Features: Social media integrations, basic features. No credit card required.

Starter Plan:

  • Cost: $29/month
  • Handled Conversations: 100
  • Features: Everything in Free plan plus basic analytics, live visitors list, operating hours, live chat support.

Growth Plan (Most Popular):

  • Cost: $59/month
  • Handled Conversations: 0-250 initially, scalable up to 2000
  • Features: Everything in Starter plan plus advanced analytics, Tidio power features, permissions, optional add-on for no Tidio branding.

Tidio+ Plan:

  • Cost: Starts at $749/month
  • Features: Everything in Growth plan plus custom branding, multisite, departments, multilanguage, open API. Tailored for businesses requiring better limits, additional integrations, advanced features, and premium support.

Enterprise Plan:

  • Cost: $2999/month
  • Features: Unlimited handled conversations, analysis & monitoring, super admin role, Lyro as managed service. Ideal for businesses requiring unlimited products, additional integrations, advanced features, and premium support.

TIDIO

Customer service platform with live chat, chatbots, and automation

Key Features

💲 Freemium
🛠️ API
⏳ Free Trial

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