Social Intents

What is Social Intents

Social Intents provides live chat and AI chatbot solutions for customer engagement and support. It integrates with Microsoft Teams, Slack, Google Chat, Zoom, and Webex, allowing users to chat with website visitors from these platforms. Featuring ChatGPT-powered chatbots, customizable chat settings, and integrations with CRM and marketing systems, it aims to enhance customer satisfaction, reduce service costs, and support sales processes.

Key Features of Social Intents

- Live Chat Integration: Seamlessly integrate live chat with Microsoft Teams, Slack, Google Chat, Zoom, and Webex for direct customer interaction.

- Chat from Existing Platforms: Communicate with website visitors directly from tools you already use, such as Gmail and Webex Spaces, avoiding the need to switch between apps.

- Chatbot Support: Embed ChatGPT and Dialogflow-powered chatbots on your website, trained on your own content, allowing for AI-human hybrid chat with escalation to human agents when needed.

- Customizable Chat Settings: Adjust chat settings, logos, office hours, and more to match your brand and operational needs.

- Chat Transcripts and Reports: Access detailed chat transcripts and reports to monitor interactions and improve customer service.

- Pre-Chat Surveys and Quick Replies: Utilize pre-chat surveys and quick replies to streamline customer interactions and gather necessary information upfront.

- Proactive Chat Invites and Targeting Rules: Engage visitors proactively with custom chat invites and set targeting rules to reach the right audience at the right time.

- 1-Click ChatGPT Training: Easily train ChatGPT chatbots on your website data, files, and PDFs for tailored responses.

- Unlimited Team Members: Set up as many team members as needed without per-agent pricing, scaling live chat support as your team grows.

- Third-Party Integrations: Integrate with CRM, ticketing, and marketing systems to push leads, tickets, and transcripts directly into your existing workflows.

- Reduce Support Costs with AI: Leverage AI-powered live chat to handle customer queries, generate leads, and automate the sales process, reducing support costs and increasing efficiency.

- Immediate Setup: Get started with Social Intents Live Chat in just 5 minutes, allowing for rapid deployment and ease of use.

- Customizable Chat Widget: Personalize the chat widget to fit your needs, including canned responses, proactive invites, and more.

- Real-Time Auto Translation: Support real-time automatic translation in higher-tier plans, enabling smooth communication with international customers.

Pricing

Starter Plan:

• Cost: $39/month (billed annually) or $49/month (billed monthly)
• Features:
  • 1 Chat Widget
  • 1 Website Domain
  • Up to 3 Agents
  • 200 Chat conversations/month
  • ChatGPT Integration
  • 10 ChatGPT Trained URLs

Basic Plan:

• Cost: $69/month (billed annually) or $79/month (billed monthly)
• Features:
  • 2 Chat Widgets
  • 2 Website Domains
  • Unlimited Agents
  • 1000 Chat conversations/month
  • Message Shortcuts
  • ChatGPT Integration
  • 25 ChatGPT Trained URLs

Pro Plan:

• Cost: $99/month (billed annually) or $132/month (billed monthly)
• Features:
  • 5 Chat Widgets
  • 5 Website Domains
  • Unlimited Agents
  • 5000 Chat conversations/month
  • Message Shortcuts
  • ChatGPT Integration
  • 200 ChatGPT Trained URLs
  • Cross-Team Chat Transfers
  • Remove Co-Branding/White Label

Business Plan:

• Cost: $199/month (billed annually) or $265/month (billed monthly)
• Features:
  • 10 Chat Widgets
  • 10 Website Domains
  • Unlimited Agents
  • 10000 Chat conversations/month
  • Message Shortcuts
  • ChatGPT Integration
  • 1000 ChatGPT Trained URLs
  • Cross-Team Chat Transfers
  • Remove Co-Branding/White Label
  • Real-time Auto-Translation

Agency/Reseller Plan:

• Cost: $399/month
• Features:
  • Unlimited sub-accounts
  • 20 chatbots
  • 10,000 chat conversations/month
  • 10,000 training articles & documents
  • Branded customer portal
  • Self-billing management for customers
  • White label chats
  • Additional chatbots at $20 each/month