AI-powered live chat and chatbot tool for customer engagement
Live chat and AI chatbot tool for businesses
Compatible with Microsoft Teams, Slack, Google Chat, Zoom, and Webex
Features customizable chat settings and integration with CRM systems
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#Customer SupportSocial Intents provides live chat and AI chatbot solutions for customer engagement and support. It integrates with Microsoft Teams, Slack, Google Chat, Zoom, and Webex, allowing users to chat with website visitors from these platforms. Featuring ChatGPT-powered chatbots, customizable chat settings, and integrations with CRM and marketing systems, it aims to enhance customer satisfaction, reduce service costs, and support sales processes.
- Live Chat Integration: Seamlessly integrate live chat with Microsoft Teams, Slack, Google Chat, Zoom, and Webex for direct customer interaction.
- Chat from Existing Platforms: Communicate with website visitors directly from tools you already use, such as Gmail and Webex Spaces, avoiding the need to switch between apps.
- Chatbot Support: Embed ChatGPT and Dialogflow-powered chatbots on your website, trained on your own content, allowing for AI-human hybrid chat with escalation to human agents when needed.
- Customizable Chat Settings: Adjust chat settings, logos, office hours, and more to match your brand and operational needs.
- Chat Transcripts and Reports: Access detailed chat transcripts and reports to monitor interactions and improve customer service.
- Pre-Chat Surveys and Quick Replies: Utilize pre-chat surveys and quick replies to streamline customer interactions and gather necessary information upfront.
- Proactive Chat Invites and Targeting Rules: Engage visitors proactively with custom chat invites and set targeting rules to reach the right audience at the right time.
- 1-Click ChatGPT Training: Easily train ChatGPT chatbots on your website data, files, and PDFs for tailored responses.
- Unlimited Team Members: Set up as many team members as needed without per-agent pricing, scaling live chat support as your team grows.
- Third-Party Integrations: Integrate with CRM, ticketing, and marketing systems to push leads, tickets, and transcripts directly into your existing workflows.
- Reduce Support Costs with AI: Leverage AI-powered live chat to handle customer queries, generate leads, and automate the sales process, reducing support costs and increasing efficiency.
- Immediate Setup: Get started with Social Intents Live Chat in just 5 minutes, allowing for rapid deployment and ease of use.
- Customizable Chat Widget: Personalize the chat widget to fit your needs, including canned responses, proactive invites, and more.
- Real-Time Auto Translation: Support real-time automatic translation in higher-tier plans, enabling smooth communication with international customers.
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Social Intents
AI-powered live chat and chatbot tool for customer engagement
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