Salient

What is Salient

Salient is an AI-driven platform designed to automate interactions between automotive lenders and their customers. It streamlines vital client conversations such as verification, inbound requests, and early delinquency calls, and operates across multiple channels including voice, text, email, and webchat. The platform also offers real-time insights and secure payment processing, ensuring a seamless and secure user experience.

Key Features of Salient

- AI-Powered Customer Interaction: Salient uses AI to redefine how automotive lenders interface with their customers.

- Automated Client Conversations: Automate three vital client conversations including Welcome/Verification Calls, Inbound Calls, and Early Delinquency Calls.

- Welcome/Verification Calls: Verify customer information and catch fraud in real time to prevent funding bad deals.

- Inbound Call Automation: Automate over 50% of inbound requests such as payments, promise noting, and extensions.

- Early Delinquency Management: Provide low friction avenues for early delinquent customers to make payments.

- 24/7 Customer Interaction: Automate customer interactions across voice, two-way texting, email, and webchat, around the clock.

- Secure Payment Processing: Collect and process payments securely; Salient is SOC 2 compliant and PCI L1 certified.

- Real-Time Insights: Capture insights in real time with live transcription, summarization, and synthesis to catch customer escalations at the source.

- Simple and Secure Setup: One-click setup with secure on-prem deployment.

- Seamless Integration: Integrates effortlessly with your existing tools.