Parabolic

What is Parabolic

Parabolic is an AI-powered assistant for customer support that integrates with existing ticketing software like Intercom and Zendesk. It auto-indexes past responses to suggest replies for frequently and rarely asked questions, allowing human agents to verify responses before sending. Parabolic also auto-categorizes inquiries and includes features for upselling, turning support interactions into sales opportunities.

Key Features of Parabolic

- AI Assistant for Customer Support: Provides automated assistance to handle customer queries efficiently.

- Trained on Your Support Data: Utilizes your historical support data to enhance its response accuracy.

- Embedded: Integrates seamlessly with existing ticketing software like Intercom, Zendesk, and Helpscout.

- Human-in-the-loop: Allows your agents to verify automated responses before sending, and improves itself with every rejected draft.

- Answers your RAQs: Capable of addressing rarely asked questions with only one match in past conversations or knowledge bases.

- Multistep: Manages complex conversations that require multiple back-and-forths.

- Upsell Mode: Converts support interactions into sales opportunities by suggesting relevant upsells and cross-sells.

- Auto-categorize: Automatically tags and sorts incoming inquiries into appropriate categories such as payments and memberships.

- Generalizable Responses: Autodrafts responses for general questions, covering about 30-50% of tickets.

- Customer-Specific Responses: Generates tailored responses for customer-specific queries, covering an additional 15-30% of tickets.

- Hooks into Customer-Specific Data: Connects with internal databases such as Segment and Snowflake to provide accurate, personalized responses.

- Auto-indexing: Saves all previous responses to customers for future reference.

- Intent Detection: Accurately detects the user’s true intent, independent of specific keywords.