Octocom

What is Octocom

Octocom is an AI-powered customer support platform designed for e-commerce businesses. It integrates with help desks like Gorgias and Zendesk to streamline customer interactions and improve response times. Octocom's AI handles repetitive inquiries, understands customer questions, and provides instant resolutions, freeing up the team to focus on higher-value interactions. It also offers features such as order tracking, returns handling, product recommendations, and intelligent upselling to enhance the overall customer experience.

Key Features of Octocom

- Integration with Help Desks: Connects directly with popular help desks like Gorgias and Zendesk, allowing teams to continue working in familiar environments while benefiting from AI capabilities.

- Ecommerce Platform Sync: Keeps up-to-date with product catalogs, discounts, articles, and orders by connecting to all ecommerce platforms, including custom setups.

- Human-like AI: Delivers natural, human-like conversations aligning with your brand's personality, providing the feel of a top-tier support agent always available.

- First Line of Support: Handles initial customer interactions by understanding questions, providing instant resolutions to common issues, and escalating complex cases to your team.

- Intelligent Human Handoff: Seamlessly transfers complex cases to human agents while providing crucial context, ensuring timely and efficient resolutions.

- Omnichannel Support: Handles inquiries across email, Instagram, Messenger, WhatsApp, SMS, and other channels, providing consistent support everywhere your customers are.

- Comprehensive Customer Support: Automatically manages up to 90% of support tickets, including order tracking, returns, refunds, and complaints, thereby decreasing costs and improving efficiency.

- Shopping Consultant: Simplifies the buying process by making it easier for customers to choose the right products through product recommendations, comparisons, and inquiries.

- Intelligent Upselling: Increases average order value with personalized AI-powered upselling based on customer actions like cart additions, product page visits, and more.

- Brand Voice Matching: Reflects your brand's unique personality by learning your tone, style, and terminology, ensuring authentic and aligned customer interactions.

- 24/7 Instant Support: Provides always-on assistance, setting you apart by delivering 24/7 support and instant responses to customer questions.

- Proactive Problem Solving: Goes beyond responses by automating resolutions for issues such as late deliveries and returns, thereby reducing workload and improving satisfaction.

- Customized Solutions: Integrates with existing systems and customizes AI to fit unique workflows, offering a bespoke support solution.

- Smart Analytics: Analyzes interactions to identify trends and highlight opportunities for optimizing the overall store experience.

- Multilingual Capabilities: Bridges language barriers with fluency in over 100 languages, ensuring global customers feel understood and valued.

- Easy Implementation: Automate customer support in under 2 weeks, providing a swift and effective deployment.

Pricing

Basic Plan:

• Cost: Starts at $100/month
• Features:
  • Up to 350 conversations
  • Up to 50 products
  • Answer product questions
  • Answer general questions
  • Offload to humans when needed
  • Help with order tracking
  • Lead collection
  • 24/7 Email Support

Advanced Plan:

• Cost: $200/month
• Features:
  • Up to 350 conversations
  • Up to 500 products
  • Everything in Basic plan
  • Omnichannel support
  • Automated contact form
  • Handle order management
  • Dedicated account manager
  • Phone & Priority Support

Custom Plan:

• Contact sales for pricing
• Features:
  • Integrate to custom Ecommerce platforms
  • Access to Octocom API
  • Isolated and on-premises deployments
  • Custom SLAs
  • Train Octocom AI to perform new tasks
  • Special integration and transition support
  • Unbranded chatbot