Netomi

What is Netomi

Netomi is an AI platform that provides solutions for conversational AI, email resolution, chat AI interface, and webform automation. It offers contextual goal-driven deep learning AI, auto-pilot and co-pilot modes, end-to-end deep conversational channel integration, and proactive intelligence. Netomi helps businesses improve their customer service and support through AI-powered automation and personalized responses.

Key Features

• Generative AI: Utilize Netomi’s generative tech and LLMs for high predictability and operational control to respond to customer queries and protect brand safety.
• Conversational AI: Automatically resolve 80% of routine customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs.
• Email Resolution: Real-time AI-powered email automation for personalized resolutions in a matter of seconds.
• Chat AI Interface: Integrated conversational experience with intent and entity detection, knowledge search, and delivery on any channel.
• Webform Automation: AI-powered webforms collect information in real-time for faster resolution and response to customer inquiries.
• Data Privacy and Security: Netomi is compliant with various security standards, including SOC2, GDPR, HIPPA, PDPA, and CCPA, and has ISO 27001 Certification.