Meya

What is Meya

Meya is a chatbot platform designed for building custom customer support solutions. It offers advanced chat UI for mobile and web, extensive customization with custom coding and integrations, and a hybrid human-bot approach. The platform supports scripting, coding, and connecting various systems, enhancing user experience through features like NLU, analytics, and robust API connectivity. Meya's support and development tools aim to streamline deployment, continuous improvement, and seamless integration.

Key Features of Meya

- Batteries Included: Provides custom coding, integrations, human-bot hybrid, plus a custom chat UI.

- Advanced Mobile & Web Chat UI: Features advanced widgets, modes, and customizations supported across Android, iOS, and web platforms.

- Custom Flows and Components: Allows unlimited custom flows and components to build exactly what you need.

- In-Browser Developer Console: Offers CLI access for seamless development within the browser.

- System Connectivity: Enables you to connect any system, script any flow, and code any component.

- User Support: Supports both support agents and bots with the tools necessary for efficient customer interaction.

- Custom Setup: Allows you to set up your app exactly as needed, including your own code, data, and integrations.

- Sensitive Data Encryption: Ensures data security with encryption and a secrets vault.

- Multiple Messaging Platforms: Choose the best medium to reach your users with diverse messaging platform options.

- AI-Enhanced Support: Extends your support team capabilities with powerful AI for interpreting user intent in any language.

- API Connectivity: Facilitates connections to your own backend APIs for enhanced functionality.

- Analytics: Provides robust analytics to measure user interactions and continuously improve the user experience.

- Live Demo: Offers a live demo UI toolkit with features like buttons, markdown text, text input, multiple choice, tiles, status text, and customizable chat headers.

- Comprehensive Documentation: Comprehensive readme covering flows, UI customizations, integrations, and complete system reference.

- Quick-Start Development: Starter apps for front conversations, Twilio Flex messages, Salesforce Live Agent chat, and Zendesk support tickets.

- Integration-Ready: Pre-built integrations with messaging platforms, customer support providers, NLU, and user analytics.

- Exceptional Customer Support: Highly praised support with a shared Slack channel, email access, collaborative solutioning, pair-programming sessions, and proactive incident escalation.

- Continuous Improvement: Features one-click app deployments and unlimited extensibility for ongoing enhancements.

- Event-Oriented Architecture: Modern 3rd-gen architecture that handles both built-in and custom events asynchronously for high performance.

- DevOps Workflow: Supports coding in both web console or local IDE, with GitHub Actions for deploys and customizable app image builds.

- BFML: Utilizes a simple, human-friendly YAML syntax with Jinja2 templating and full control flow capabilities.

- Python Compatibility: Supports Python 3 with async I/O, allowing installation of any Python packages and extending SDK element classes.

- Proven Success: Platform has processed over 1 billion events and assisted over 42 million users, demonstrating its reliability and scalability.

Pricing

Dev Plan

• Cost: $99/month
• Includes:
  • 500 Monthly Active Users (MAU)
  • All features
  • Free trial available

Pro Plan

• Cost: $999/month (most popular for scaling)
• Includes:
  • 5,000 MAU
  • All features
  • Volume discounts
  • 50% pre-buy MAU discount option
  • Free trial available

Partner Plan

• Cost: $3,000/month
• Includes:
  • 15,000 MAU
  • All features
  • Volume discounts
  • 50% pre-buy MAU discount option
  • Re-seller option
  • Contact sales for more information