Level AI

What is Level AI

Level AI provides a comprehensive AI-powered platform specializing in customer experience, operational efficiency, and business intelligence for contact centers. Leveraging generative AI and semantic intelligence, it offers automated quality assurance, real-time agent assistance, and actionable insights to improve customer interactions and service outcomes. Solutions include personalized agent coaching, automated reporting, and advanced analytics to help businesses scale and optimize their customer service operations effectively.

Key Features of Level AI

- 100% Auto-QA: Score every conversation to your exact standards with automated QA processes.

- Voice of the Customer Insights: Unlock the power of your customer's voice with generative AI to uncover hidden trends, themes, and root causes in real-time.

- Personalized Agent Coaching: Achieve peak performance through AI-generated coaching plans, evidence-based feedback, and transparent progress tracking.

- Automated Comprehensive Custom Reports: Access detailed contact center and business analytics through automated report generation.

- Real-Time Agent Assist: Equip every agent with real-time guidance to enhance performance and customer satisfaction.

- Agent Screen Recording: Gain complete visibility into contact center operations by recording agent screens.

- Agent GPT: Utilize omniscient AI for customer service teams to provide real-time, accurate information.

- Generative AI Innovation: Lead the AI revolution with enterprise-ready, secure generative AI built from the ground up.

- Integrations: Seamlessly layer Level AI into your existing contact center stack.

- CX and Service Improvement: Enhance customer experience (CX) and service quality with automated, objective monitoring of every customer interaction.

- Productivity and Scale: Automate QA and call disposition to scale your contact center, increase first-call resolution, and accelerate targeted interaction reviews and coaching.

- Revenue Growth: Identify upsell opportunities and buyer reactions in real-time to boost revenue and drive growth.

- Industry Solutions: Secure and reliable CX solutions for financial services, healthcare, retail, insurance, and collections.

- Contact Center Leadership: Streamline operations, from onboarding new support agents to managing team performance and identifying growth insights.

- Agent Empowerment: Provide real-time AI guidance for next best actions, instant post-call dispositions, and contextual information for better performance.

- Transformative CX: Turn your CX team proactive with deep generative AI-powered insights that uncover root causes of customer issues.

- End-to-End Platform: A comprehensive platform offering QA, coaching, insights, and automation to boost your contact center's efficiency and effectiveness.

- Customer Intelligence: Collect, analyze, and interpret data about your customers to gain actionable insights that improve marketing, product development, and service.

- Conversational Intelligence: Focus on analyzing customer interactions through voice and text channels to understand trends, anomalies, and sentiments.

- Service Automation: Automate manual tasks such as real-time AI assistance, post-call dispositions, and scoring agent performance to improve efficiency.