Leena

What is Leena

Leena AI is an autonomous agent designed for enterprises to streamline complex tasks across multiple applications. It centralizes knowledge access, provides personalized information, and creates helpful content to prevent recurring issues. Leena AI also offers data security, multi-channel and multilingual support, and seamless integrations for enhanced functionality. It has been recognized in various industry reports and offers a multi-faceted approach to security and compliance.

Key Features of Leena

- Autonomous Agent: A Gen AI agent for enterprises that can perform complex tasks across multiple applications with a single prompt, eliminating the need for scattered processes and ineffective co-pilots.

- Reduce IT, HR, Finance Tickets: The Zero.Ticket.Enterprise feature guarantees a 70% self-service ratio, reducing tickets across these departments.

- Knowledge Centralization: Integrates with popular knowledge bases to ensure personalized, accurate, and up-to-date information while identifying knowledge gaps and creating helpful content proactively.

- Data Security: Ensures customer data is never used to train models, complies with the EU AI Act, integrates seamlessly with existing security groups, and offers enterprise guardrails for control over the Leena AI agent.

- Multi-Channel Support: Provides on-the-spot support by integrating seamlessly with existing communication channels.

- Multilingual Support: Offers support for over 100 languages, fostering collaboration across borders.

- Industry Recognition: Notable vendor in multiple categories including Virtual Support Agents, AI Apps for ITSM, and Gen AI-Enabled Virtual Assistant as per market guides and hype cycles.

- Diverse Integration Options: Enhances functionality through seamless integration with various applications and systems.

- Secure Data Hosting: Utilizes Amazon Web Services and MS Azure Cloud Services for secure data hosting with global server presence in the US, Europe, Middle East, and other regions.

- Functional Versatility: Supports various departments like IT, Human Resources, Sales, Operations & Supply Chain, Legal, and Finance.

- Initiative-Based Solutions: Addresses initiatives like cost optimization, digital transformation, HR service delivery, IT support automation, knowledge management, and employee engagement.