Kodif

What is Kodif

Kodif is an AI-driven customer experience (CX) automation platform that enhances support teams' efficiency through tools like Agent Copilot and Customer Autopilot. It integrates seamlessly with existing systems, providing AI-powered workflows, contextual answers, and multi-channel support to optimize ticket resolution and customer satisfaction. Aimed at industries like e-commerce, healthcare, and logistics, Kodif helps streamline processes, reduce handle times, and improve customer interactions without additional headcount.

Key Features of Kodif

- AI Agent Copilot: Provides frontline customer support teams with an all-in-one tab to complete workflows.

- Contextual AI Workflows: Finds answers to customer questions from knowledge bases, Slack, and other sources.

- Workflow Automation: Integrates with favorite tools to handle more inquiries in less time without switching tabs.

- Chat Assistant: Delivers experience consistent with brand voice by handling questions and instructions from AI.

- Data Security and Privacy: Compliant with stringent data security and privacy standards, ensuring integrity and safety.

- Customer Autopilot: Enables customers to resolve issues via chat, SMS, email automation, and self-guided forms.

- Customer Journey Insights: Offers AI-driven insights and analytics to elevate customer experience leadership.

- Order Management Integration: Seamlessly handles refunds, shipping labels, and policy navigation for smooth processes.

- Product Information Access: Quickly retrieves relevant product details from knowledge bases for agents and users.

- Personalization: Provides personalized assistance for routine inquiries like subscription management and cancellations.

- Multi-Industry Application: Serves e-commerce, healthcare, and logistics industries with tailored solutions.

- Case Studies: Showcases real-world success stories with companies like Trust Wallet, Good Eggs, and ReserveBar.

- Enhanced Training and Onboarding: Reduces onboarding times and improves agent happiness.

- CSAT Improvement: Increases Customer Satisfaction (CSAT) rates by optimizing support processes.