Knowmax

What is Knowmax

Knowmax is an AI-guided knowledge management platform designed to enhance customer service (CX) by providing actionable, contextual knowledge across various touchpoints. It features cognitive decision trees, visual guides, and self-help resources aimed at enabling efficient, mistake-proof service. The platform supports industries like telecom, banking, healthcare, and e-commerce, offering seamless integration with existing tools and a focus on improving agent training and customer satisfaction.

Key Features of Knowmax

- AI Guided Knowledge Management: Empowers customer experience teams to deliver mistake-proof service with actionable knowledge.

- Unified Knowledge Platform: Eliminates siloed information, providing a single source of truth accessible through a google-like search engine.

- Interactive Decision Trees: Converts complex Standard Operating Procedures (SOPs) into easy-to-follow workflows for mistake-proof customer service resolutions.

- Visual Guides and Assistance: Replaces cumbersome PDF manuals with clear visual how-to guides and video formats, reducing repetitive agent explanations.

- Omnichannel-Ready Self-Help: Distributes self-service guides across all digital channels, freeing up agents for more critical tasks while enhancing customer self-support.

- Efficient Agent Training: Improves training efficacy by offering accessible process guides, documentation, and assessments, reducing learning curves and costs.

- Concurrent Chat Handling: Chrome extension allows agents to manage multiple customer interactions simultaneously by tracking CRM data across multiple tabs.

- Seamless Content Migration: AI-driven data migration engine ensures rapid, error-free transfer of existing knowledge, maintaining content integrity.

- Industry-Specific Solutions: Tailored for a variety of industries including telecom, banking, BPO, insurance, e-commerce, healthcare, and more.

- Advanced Collaboration Tools: Boosts agent efficiency and satisfaction with enhanced knowledge sharing and interactive interfaces.

- API Integrations: Offers ready APIs for seamless integration with in-house tools and existing systems.