Jochem.ai

What is Jochem.ai

Jochem.ai is an AI-powered tool designed to streamline knowledge management and answer questions for both customers and employees. By leveraging smart matching to connect inquiries with experts and capturing new knowledge continuously, it eliminates repetitive questions and prevents dependency on specific employees. The platform integrates seamlessly with existing systems and ensures information security with compliance to standards like ISO 27001 and GDPR.

Key Features of Jochem.ai

- Knowledge Capture: Automatically captures new knowledge from experts and feeds it back to the knowledge base.

- Smart Matching: Matches questions to the right expert within the company based on their expertise.

- Automated Learning: Continuously learns and updates the system based on new information.

- Answer Delivery: Provides answers to both customer and employee questions quickly and efficiently.

- Seamless Integration: Easily integrates with existing customer experience (CX) tools for chat, mail, and voice.

- Controlled Updates: Updates to the knowledge base require approval, ensuring full control over the information.

- Expert Dependency Reduction: Reduces repetitive questioning to experts, saving valuable time and avoiding dependency on key employees.

- User-Friendly Interface: Simplifies the process of finding information, ensuring users never feel lost in a maze of data.

- Security and Compliance: ISO 27001 certified and GDPR compliant, ensuring the highest standards of data protection.

- Multi-Language Support: Capable of handling multiple languages and dialects, suitable for global organizations.

- Enterprise Integration: Can be deployed in private tenants via Microsoft Azure Marketplace, offering enterprise-grade security.

- Continuous Improvement: Enhances existing AI assistants and knowledge management systems, improving overall performance.

- Expert Consultation: Provides solutions for complex (enterprise) environments by involving human experts when needed.

- Easy Onboarding: Simplifies the implementation process within organizations, ensuring a smooth start.