Ioni

What is Ioni

Ioni is an AI-powered customer support tool that leverages ChatGPT-4 technology to enhance productivity and efficiency. It offers smart chatbots capable of handling both general and complex inquiries, automatically translating across 80+ languages, and continuously self-learning from interactions. The platform seamlessly integrates with company data, allowing businesses to automate customer service and achieve quicker response times while maintaining high accuracy in support answers.

Key Features of Ioni

- AI Chatbot: Automatically resolves typical customer inquiries with AI, simulating human agents to boost efficiency.

- AI Search: Provides genuine and accurate search results for any queries, enhancing information retrieval.

- AI Widget Builder: Allows creation of personalized AI Chatbot Widgets in just a few clicks for seamless integration.

- Conversational Analytics: Analyze AI conversations to improve Customer Satisfaction (CSAT) scores through detailed insights.

- Chatbot to Human Transfers: Transfers customers from AI chatbot to a human agent when necessary for personalized support.

- Multilingual Support: Recognises and automatically translates over 80 languages, eliminating the need for multilingual customer support agents.

- Easy Data Integration: Trains the chatbot with company data through HTML, Text, or individual URL uploads to ensure accurate responses.

- Self-Learning Capability: Continuously improves and adapts through each interaction by leveraging feedback and new data.

- Human-Level Recognition: Analyzes customer inquiries accurately to deliver the most relevant solutions by understanding intent and meaning.

- Immediate Responses: Ensures quick resolution of customer issues, significantly improving CSAT scores.

- Human-in-the-Loop: Keeps human agents in the workflow for validation of AI-generated responses to guarantee quality.

- Streamlined Onboarding: Simplifies the training process for new customer support agents, enabling them to be productive from day one.

- Call to Action Integration: Sets conditions for transferring requests to human agents and initiates actions like booking calls or office visits.

Pricing

Try Ioni for Free:

• Cost: $0
• Conversations: Up to 10
  • No credit card required

Standard Plan:

• Cost: $49.00/month
• AI-Generated Responses: Up to 1,000
• Features: Multilanguage support and standard features

Professional Plan:

• Cost: $149.00/month
• AI-Generated Responses: Up to 5,000

Enterprise Plan:

• Cost: Custom pricing
• AI-Generated Responses: Custom number
• Features: Fully customizable with enhanced customer support productivity using ChatGPT-4