Hubble

What is Hubble

Hubble is an all-in-one user research platform designed to gather comprehensive user insights throughout the product development cycle. It offers a variety of tools such as usability tests, prototype tests, in-product surveys, and user targeting to enhance product decisions and customer satisfaction. With a large pool of over 3 million participants, Hubble allows for targeted recruiting and continuous discovery to empower product teams in B2B and B2C sectors.

Key Features of Hubble

- Contextual Surveys: Collect feedback directly from your web users through contextual in-product surveys.

- NPS / CSAT: Measure customer satisfaction, effort, and loyalty with Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.

- User Targeting: Identify and segment your users for targeted research and feedback collection.

- Unmoderated Research: Conduct prototype tests to gather feedback on design prototypes without the need for a moderator.

- Usability Tests: Evaluate your product’s usability through structured usability tests.

- Card Sorting: Carry out Information Architecture tests to understand how users categorize and organize information.

- Live Website Tests: Run usability tests on your live websites to gather real-time feedback.

- Participant Recruitment: Access a participant pool of over 3 million users or recruit your own product users for research studies.

- Guides and Templates: Utilize industry-leading user research guides and templates to streamline your research process.

- Demo Videos and Customer Stories: Learn how to use Hubble and see how other customers have successfully leveraged the tool for their product development.

- Comprehensive Help Center: Access detailed documentation and support to get started and make the most of Hubble’s features.

- AI-Powered Insights: Elevate your customer insights with AI-powered research capabilities.

- Early Concept Testing: Test product ideas early in the design cycle prior to committing engineering resources.

- Continuous Discovery: Build a playbook for continuous discovery to keep up with user needs and preferences.

- User Persona Identification: Find any B2B or B2C user persona from over 150 countries for your research projects.

- Integrations: Easily connect Hubble to your existing workflows for seamless research and feedback collection.

Pricing

Free Plan:

• Cost: $0 per month
• Features:
  • 10 study responses per month
  • 10 in-product survey responses per month
  • Unlimited questions
  • Tree testing
  • Live Site Testing
  • Conditional logic
  • Access to all templates
  • CSV Exporting
  • Figma Prototype Integration
  • Ideal for students and freelancers

Starter Plan:

• Cost: $120 per month or $1,440 per year
• Features:
  • Everything in the Free Plan
  • 3 seats maximum
  • 100 study responses per month
  • 100 in-product survey responses per month
  • Slack Integration
  • On-demand access to Respondent participants
  • Screener questions for participant recruitment
  • AI Summaries
  • Ideal for early-stage product teams

Organizations Plan:

• Cost: Custom Pricing (contact sales for details)
• Features:
  • Everything in the Starter Plan
  • Custom seats
  • Unlimited responses for surveys and studies
  • Integration with Segment and other analytics platforms
  • Custom SLA
  • SOC2 Type II and Other Security Documents
  • Enterprise pricing for Respondent research participants
  • Ideal for growing organizations looking for enterprise-grade support and security