Haptik

What is Haptik

Haptik is an AI-powered conversational CRM platform that offers solutions for customer support, sales assistance, and web Q&A. It provides features such as intelligent analytics, low code builder, and integration with various messaging channels like WhatsApp and Facebook Messenger. Haptik aims to streamline efficiency and personalize customer experiences by harnessing generative AI technology.

Key Features of Haptik

- Gen AI-Powered CX Suite: Offering a comprehensive toolset for enhancing customer experience using generative AI.

- Conversational CRM: Features tools like Gen AI Web Q&A, Self-Serve Support, and a Gen AI Sales Assistant to streamline customer interactions.

- Smart Agent Chat: Equipped with Gen AI Agent Co-Pilot to assist human agents for faster query resolution and higher customer satisfaction.

- Intelligent Analytics: Provides insights into user behavior and conversation patterns for better decision-making.

- Low Code Builder: Enables the creation of custom conversational interfaces with minimal coding.

- Multi-Channel Support: Supports integration with various platforms such as WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS, and Web.

- Proof-of-Concept to Production: Accelerates the journey from initial AI consultation to full-scale deployment.

- Industry-Specific Solutions: Tailored applications for sectors like retail, travel, fintech, ed-tech, gaming, and healthcare.

- Generative AI Integration: Enhances marketing, support, and operational activities to boost ROI and customer satisfaction.

- AI Development & Consulting: Offers Gen AI Consulting services to craft strategic AI roadmaps and optimal data architectures.

- High Scalability & Performance: Ensures low latency and peak performance through end-to-end deployment and monitoring support.

- Self-Serve Support: Powers self-sufficient customer service through AI to reduce workload on support agents.

- Conversational Buying Guidance: Provides tailored buying advice and product recommendations, enhancing pre-purchase support.

- WhatsApp Business Solutions: Tracks and resolves user queries on WhatsApp to scale lead generation and reduce acquisition costs.

- Case Studies & Reports: Features extensive resources including case studies, webinars, and research reports for continuous learning.

- Enterprise Security: Implements robust security measures to protect sensitive data and ensure confidentiality.

- Broad AI Integration: Incorporates AI functionalities in customer care, commerce, and marketing to cover various business needs.