goDeskless

What is goDeskless

goDeskless is an AI-driven SaaS platform that optimizes the field service industry by enhancing scheduling, communication, and remote issue resolution. It uses advanced AI algorithms to streamline scheduling, facilitate instant customer connections, and provide real-time updates without requiring additional app downloads. The platform aims to boost first-time fix rates, reduce operational costs, and improve customer satisfaction through features like Video Assist™ and seamless mobile technology integration.

Key Features of goDeskless

- AI-Powered Scheduling: Utilizes advanced AI algorithms to streamline the scheduling process and ensure optimal field technician assignment.

- Instant Customer Communication: Enables instant connections with customers via SMS or WhatsApp, offering seamless communication without the need for additional app downloads.

- Video Assist™ Technology: Allows remote issue resolution through mobile video collaboration, significantly lowering travel costs and enhancing first-time fix rates.

- Real-Time Updates: Provides customers with real-time status updates on service requests, including field agent location and ETA, accessible directly from their smartphones.

- Web App Accessibility: Offers a simple and fast web app for customers to track work orders, communicate via text, voice, or video call, and view updates without needing to download an app.

- Field Agent Empowerment: Equips field agents with tools to manage job details, accept tasks, and capture necessary information using the TrackHelp app.

- Customer Transparency: Ensures customers can view the status of their work order and field agent details without having to make a phone call.

- Enhanced First-Time Fix Rates: Automatically matches the best-qualified field workers to each job, ensuring they are fully prepared to complete tasks on the first visit.

- End-to-End Field Connectivity: Grants field reps direct access to job information, travel details, job notes, signature capture, and more via the TrackHelp app.

- Mobile-First Solution: Prioritizes mobile access to ensure field workforce is fully equipped to deliver superior service excellence.

- Comprehensive Product Suite: Includes SmartAgent Console, TrackHelp Pro App, SnapHelp Web App, goDeskless OneCloud, and CRM Connector to support various roles in the field service industry.

- Customer-Centric Features: Designed to exceed modern customer expectations for fast, effective, and reliable field service, fostering greater customer satisfaction and loyalty.

Pricing

Basic Plan:

• Cost: $0/month
• Features: Access to essential features such as SmartAgent Console and TrackHelp Pro App. Limited customer support via email.

Standard Plan:

• Cost: $49/month per user
• Features: Includes all features from the Basic Plan plus SnapHelp Web App, priority customer support, and advanced scheduling tools.

Professional Plan:

• Cost: $99/month per user
• Features: Includes all features from the Standard Plan plus goDeskless OneCloud, CRM Connector, enhanced analytics, and dedicated account management.

Enterprise Plan:

• Cost: Custom pricing
• Features: Tailored solutions including all Professional Plan features, customized integrations, and premium support.