gladly

What is gladly

Gladly is a customer service platform that helps B2C companies enhance their customer service experience. It is an all-in-one platform that empowers agents without the need for tickets. Gladly integrates various channels and provides AI-powered tools to improve agent efficiency and customer satisfaction. It also offers analytics and performance tools to measure progress and drive revenue growth.

Key Features

• People-Centered Platform: Offers a ticket-free, personalized agent-assisted customer service experience.
• Hero AI Suite: A collection of AI-powered tools to enhance agent productivity, including authoring, summaries, and automated replies.
• Unified Communication: Integrates voice, email, SMS, and self-service into a single conversation view for streamlined customer interactions.
• Agent Empowerment: Simplifies user interface and employs AI to free agents from menial tasks, fostering customer loyalty.
• Cost Reduction: Combines multiple software platforms into one, reducing technology costs and optimizing channel mix.
• Revenue Growth: Enhances customer retention and identifies upsell opportunities through better customer service experiences.
• Enterprise Integrations: Seamlessly integrates with leading e-commerce platforms and apps.

Pricing

Gladly Hero Package:

• Starts at $180/month
• Usage-based pricing for AI-assisted conversations at $0.60 per assisted conversation (minimum volume commitment required)
• Includes Hero AI tools to elevate productivity and personalize customer service
• Empower customers with personalized self-service

Gladly Superhero Package:

• Starts at $210/month
• Reduced price per assisted conversation available through annual commitment
• Includes all features of the Hero Package
• Additional tools for enhanced productivity and customer service personalization

Please check here for more details about Gladly’s pricing.