gladly

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Gladly: AI-powered customer service platform for seamless customer experiences

  • All-in-one customer service platform for B2C companies

  • Empowers agents without tickets

  • Maximize lifetime value of customers

Pricing:

💰 Paid

Features:

🛠️ API
⏳ Free Trial

What is gladly

Gladly is a customer service platform that helps B2C companies enhance their customer service experience. It is an all-in-one platform that empowers agents without the need for tickets. Gladly integrates various channels and provides AI-powered tools to improve agent efficiency and customer satisfaction. It also offers analytics and performance tools to measure progress and drive revenue growth.

Key Features

  • People-Centered Platform: Offers a ticket-free, personalized agent-assisted customer service experience.
  • Hero AI Suite: A collection of AI-powered tools to enhance agent productivity, including authoring, summaries, and automated replies.
  • Unified Communication: Integrates voice, email, SMS, and self-service into a single conversation view for streamlined customer interactions.
  • Agent Empowerment: Simplifies user interface and employs AI to free agents from menial tasks, fostering customer loyalty.
  • Cost Reduction: Combines multiple software platforms into one, reducing technology costs and optimizing channel mix.
  • Revenue Growth: Enhances customer retention and identifies upsell opportunities through better customer service experiences.
  • Enterprise Integrations: Seamlessly integrates with leading e-commerce platforms and apps.

Pricing

Gladly Hero Package:

  • Starts at $180/month
  • Usage-based pricing for AI-assisted conversations at $0.60 per assisted conversation (minimum volume commitment required)
  • Includes Hero AI tools to elevate productivity and personalize customer service
  • Empower customers with personalized self-service

Gladly Superhero Package:

  • Starts at $210/month
  • Reduced price per assisted conversation available through annual commitment
  • Includes all features of the Hero Package
  • Additional tools for enhanced productivity and customer service personalization

Please check here for more details about Gladly’s pricing.

gladly

gladly

Gladly: AI-powered customer service platform for seamless customer experiences

Key Features

💰 Paid
🛠️ API
⏳ Free Trial

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