Forethought

What is Forethought

Forethought is an AI-powered platform designed to enhance customer support by automating and streamlining workflows. It uses advanced AI to handle repetitive tasks, analyze customer intent, and provide instant, accurate responses across various industries including E-commerce, SaaS, and FinTech. The platform integrates with support systems to improve resolution times, reduce costs, and boost agent productivity.

Key Features of Forethought

- AI-Powered Ticket Resolution: SolveAI answers a high volume of support tickets instantly, helping to manage customer queries efficiently.

- Intelligent Triage System: Triage predicts, prioritizes, and routes tickets to the appropriate agent, ensuring prompt resolutions.

- Proactive Insights: Discover unlocks proactive insights to help anticipate customer needs and improve support strategies.

- Instant Knowledge Access: Assist provides agents with immediate access to all relevant knowledge, boosting productivity by 20%.

- Industry Applications: Forethought AI solutions cater to e-commerce, SaaS, FinTech, and travel industries, enhancing customer support across sectors.

- Comprehensive Resource Hub: Grow your knowledge with an extensive collection of resources and insights from the Resource Hub.

- Seamless Integrations: Connect Forethought with your existing support platforms for a streamlined experience.

- Customer Data Security: Robust security measures are in place to protect customer data.

- Customer Success Stories: Learn from real-world use cases and successes featured in the Customers section.

- Media and Press: Stay updated with the latest news and developments in the Press section.

- Conversational AI Learning: Gain foundational knowledge about conversational AI and its applications in customer support.

- ROI Optimization: Track performance metrics in real time and identify areas for improvement to maximize return on investment.

- Autogenerated Workflows: Use generative AI to specify inquiry outcomes and create Autoflows automatically.

- Sentiment Analysis: Analyze tickets based on sentiment, language, and custom intents to enhance customer interactions.

- Cross-Industry Customization: Forethought’s AI solutions are versatile, supporting various industries to improve customer experiences and reduce operational costs.

- Fast Response Time: Achieve an average 40% reduction in First Response Time, improving customer satisfaction.

- High Deflection Rate: Forethought AI deflects 64% of routine queries, allowing human agents to focus on complex tasks.

- E-commerce Benefits: Quickly resolve common customer service inquiries like shipping status checks, saving costs and boosting CSAT.

- SaaS and FinTech Solutions: Empower customers to self-serve and enable agents to provide fast, context-driven resolutions.

- Advanced AI Capabilities: Leverage a Large Language Model (LLM) to detect customer intent, tag, and route tickets with high accuracy.

- AI Copilot Assistance: Forethought’s AI copilot offers relevant knowledge articles and suggested responses, enhancing agent efficiency.

- Knowledge Base Utilization: Surface relevant articles based on past resolutions to streamline ticket handling.

- Real-Time Performance Tracking: Continuously measure and improve customer service delivery with up-to-date performance insights.

- AI in CX Insights: Access the 2024 AI in CX Benchmark Report for actionable data on AI trends and strategies.

- Continuous Learning: Stay informed with blogs and articles on improving customer sentiment and addressing CX challenges with AI.

- Proven Market Impact: Featured in TechCrunch Disrupt, Forethought has demonstrated significant improvements in customer support efficiency.

- Partner and Integration Support: Build better experiences with seamless integration and collaboration opportunities.

- Responsive Support: Forethought ensures customers get fast and effective support, decreasing time-to-resolution and increasing loyalty.