Fini

What is Fini

Fini is an AI-powered customer support tool designed to provide 24/7 interactive chat assistance, integrated seamlessly with platforms like Zendesk, Slack, and Discord. It predicts, measures, and mitigates churn while improving user retention and engagement through personalized experiences. The no-code setup safeguards your data while delivering instant, context-aware responses, optimizing the entire customer support lifecycle. Fini helps businesses enhance customer satisfaction and efficiency by automating answers and seamlessly routing complex queries to human agents.

Key Features of Fini

- AI-Driven Customer Support: Provides 24/7 interactive chat trained on your knowledge base to engage and retain users.

- Zero Code Setup: Seamlessly integrate with G-drive, Confluence, Notion, Zendesk, and more without the need for coding.

- Instant Answers: Delivers immediate responses to customer inquiries, enhancing the user experience.

- Personalized AI Agent: Configure tone, character, and response behaviors to align with your business ethos and customer needs.

- Secure Data Integration: Securely integrates with private data sources to ensure data protection.

- Multi-Channel Deployment: Enables deployment across platforms like Slack, Zendesk, and Discord to meet customers where they are.

- Shared Team Inboxes: Keep teams of all sizes on the same page with collaborative inboxes.

- Comprehensive Reporting: Measure key metrics and generate detailed reports with easy filtering and export capabilities.

- Retention and Churn Prediction: Uses AI to predict, measure, and action user churn with 85%+ accuracy.

- Revenue Optimization: Identify high ROI user segments and channels, maximizing upsell likelihood and user revenue.

- Enhanced User Activation: Curate personalized activation journeys to reduce costs and improve user onboarding.

- Automated Actions: Use custom APIs to automate user profile actions, such as upgrading plans or cancelling subscriptions.

- Product Feature Identification: Leverage data to prioritize and enhance product features.

- SEO Optimization: Manage website SEO with advanced controls and high-performance hosting.

- Secure Data Handling: Adheres to SOC 2 Type II, ISO 27001, and GDPR standards, ensuring data protection.

- Customer Success Stories: Proven results such as a 24% increase in user retention and 21% increase in paid conversions.

- Learning and Feedback Loop: Continuously improves by learning from user interactions and feedback.

- Easy Content Management: Simplifies website content management with a straightforward editor.

Pricing

Starter Plan:

• Up to 25 monthly questions
• Deploy up to 3 bots
• Supports only English
• Q&A Interface
• Basic reporting
• Email support

Growth Plan:

• Up to 10,000 monthly questions
• Includes features from Starter Plan
• Basic model: ChatGPT 3.5
• Supports 50+ languages
• Up to 500 documents
• Available over API
• Unlimited bots

Advanced Plan:

• Unlimited questions with volume discounts (minimum billing: $1,999 per month)
• Premium models: GPT-4 (up to 40% higher accuracy)
• 5x faster responses
• Unlimited documents including internal password-protected docs
• Custom integrations (Intercom, Zendesk, Slack, Salesforce, Confluence, etc.)
• Dedicated support (shared Slack channel)
• DPA for additional data protection
• Supports one language
• Up to 1,000 documents

Enterprise Plan:

• Unlimited questions with volume discounts (minimum billing: $19,299 per year)
• Includes features from Advanced Plan
• Customizable plans to fit business scale
• 100% refund for the first 30 days if not satisfied

Basic Plan:

• $12 USD per month
• For individuals
• 1 user
• 5 TB of secure storage
• Team management and collaboration tools
• Single admin login
• Admin console and audit log

Advanced Plan:

• For complex teams
• Requires 3+ users
• 10 TB of secure storage
• Everything in Basic Plan
• Backups and versioning

Business Plan:

• $36 USD per month
• For growing teams
• Requires 5+ users
• 15 TB of secure storage
• Everything in Advanced Plan
• 256-bit AES and SSL/TLS encryption

Enterprise Plan (Additional Features):

• For large organizations
• 24/7 hosting monitoring
• Everything in Business Plan
• Optimized across customer journey