Eclipse AI

What is Eclipse AI

Eclipse AI is an AI-powered platform that centralizes and analyzes omnichannel voice-of-customer data to provide actionable insights for improving customer retention and driving revenue growth. It simplifies the process of gathering and interpreting customer interactions from various sources, saving valuable time and enhancing decision-making. Rated highly for ease of use and quality of support by G2®, Eclipse AI is trusted by over 2,000 customer-centric brands.

Key Features of Eclipse AI

- Proactive Customer Retention: Rated #1 by G2® for proactive customer retention in SMEs, showcasing its effectiveness and reliability.

- Ease of Use: Awarded #1 for ease of use, ensuring a user-friendly interface and seamless experience for customers.

- Quality of Support: Recognized as #1 for quality of support, providing dependable customer service and assistance.

- Omnichannel Interaction Analysis: Streamlines the analysis of customer interactions across various channels like surveys, reviews, calls, and emails.

- Voice-of-Customer (VoC) Aggregation: Unifies all voice-of-customer data into one platform, simplifying the process of collating and analyzing data from different sources.

- AI-Generated Insights: Offers real-time AI-generated actionable intelligence to enhance customer retention and drive growth.

- Location-Specific Analysis: Allows for the analysis of customer interactions on a location-specific basis, enabling customized service improvements and issue resolution.

- Omnichannel Integration: Easy integration with over 50 tools, providing a plug-and-play experience for connecting various data sources.

- Time Efficiency: Marked improvements in time saved for data analysis, reducing tedious manual efforts and speeding up reporting processes.

- Impact Metrics: Demonstrates significant metrics such as reduced customer support emails, improved profitability, elevated conversion rates, better customer satisfaction (CSAT) scores, and decreased customer churn.

- Automated Analysis: Automates manual analysis tasks, allowing businesses to focus on strategic initiatives and customer engagement.

- Customer Testimonials: Reliable and proven, supported by customer testimonials highlighting its effectiveness in integrating and analyzing VoC data across multiple locations.

- Free Benchmarking Tools: Provides access to free benchmarking tools for performance comparison and improvement.

- Resources and Case Studies: Offers extensive resources and case studies to help businesses learn and adopt best practices.

Pricing

Free Plan:

• Cost: $0/month
• User Included: 1 user (additional users: $35/month each)
• Key Features:
  • Consolidated dashboard for voice-of-customer data
  • Connect up to 1 review site (Trustpilot, Google My Business, Facebook, G2, Capterra, Play Store, App Store)
  • Create unlimited surveys
  • Upload up to 10 audio/video calls per month
  • Upload 1 CSV data file per month
  • Basic analysis dashboards for reviews, surveys, calls, and CSV data
  • 4-5 day customer support resolution time

Basic Plan:

• Cost:
  • $39/month (billed annually)
  • $55/month (billed monthly)
  • Users Included: 3 users (additional users: $25/month each)
• Key Features:
  • Connect up to 3 review sites
  • Upload up to 50 audio/video calls per month
  • Upload up to 10 CSV data files per month
  • Advanced analysis dashboards and AI-generated insights from review sites
  • Customer support with 1-2 day resolution time

Professional Plan:

• Cost:
  • $99/month (billed annually)
  • $142/month (billed monthly)
  • Users Included: 5 users (additional users: $20/month each)
• Key Features:
  • Free for the first 30 days
  • Connect up to 6 review sites
  • Create/integrate unlimited surveys
  • Upload/integrate up to 200 audio/video calls per month
  • Upload unlimited CSV data files
  • Enhanced analysis dashboards and real-time AI-generated insights
  • Export survey responses in MS Excel format
  • Real-time trend alerts and priority support (response within 3 hours)
  • Full API access and integrations with online review sites and tools like Zendesk

Enterprise Plan:

• Cost: Custom pricing (starting from $5,000/year)
• Key Features:
  • Custom package design to suit specific needs
  • Hands-on consulting support
  • Suitable for extensive and unique use cases