DocsBot

What is DocsBot

DocsBot is an AI-powered chatbot service designed for businesses to automate customer support using their own documentation. The platform offers features like embeddable widgets, support ticket automation, and internal knowledge bots to provide instant answers to customer queries. It integrates easily with various platforms, improving both customer support efficiency and team productivity through customized AI solutions.

Key Features of DocsBot

- AI-Powered Customer Support: Provides instant answers to customer queries using chatbots trained with your content and documentation.

- Embeddable Widgets: Easily add customizable widgets to your website with a script tag or WordPress plugin.

- Support Ticket Automation: Automate responses to support tickets by training bots on your support history and documentation.

- Internal Knowledge Bots: Allows employees to find answers instantly by indexing internal knowledge bases and documentation.

- Custom Copywriting: Generate high-quality marketing copy and blog posts with a customized ChatGPT trained on your product knowledge.

- Question/Answer Bots: Make your documentation interactive, providing detailed and direct answers, including code examples and formatted output.

- API Integration: Seamlessly integrate AI chat into your own products using a powerful API for site, app, or WordPress plugin.

- URL & Sitemap Importers: Efficiently index webpages, support docs, or entire websites, including images, with URL and sitemap importers.

- Document Files Upload: Supports file uploads in TXT, DOC, PPT, EML, HTML, PDF formats, with bulk importing via ZIP.

- Blog Content Integration: Train your DocsBot using WordPress export files or RSS feeds to surface your best content.

- Bulk Import: Add content in bulk through a specially formatted CSV file containing text blocks and sources.

- Zapier Integration: Connect DocsBot to thousands of apps, passing trained bots' questions and routing answers to your preferred apps.

- Cloud Source Connectivity: Automatically index files and content from Notion, Google Drive, Dropbox, Intercom, or OneDrive.

- Highly Scalable: Proven capability to handle high volume interactions, as demonstrated by handling over 30,000 customer inquiries with an 80% resolution rate in one month.

- Personal and Enterprise Options: Provides free personal use for a limited period, with extensive features for enterprise users, including custom integrations, priority support, and self-hosted options.

Pricing

Personal Plan

• Cost: Free
• Features: Import document files or URLs with up to 50 pages of content. Bots will be deleted after 30 days.

Hobby Plan

• Cost: $16/month or $192/year
• Features:
  • 1 DocsBot
  • 1,000 Source Pages
  • 1,000 questions/month
  • Private bot
  • GPT-4o support
  • 1 user

Power Plan

• Cost: $41/month or $492/year
• Features:
  • 3 DocsBots
  • 5,000 Source Pages
  • Monthly source refresh
  • 5,000 questions/month
  • Private bots
  • GPT-4o support
  • 1 user
  • Basic Analytics
  • Zapier integration
  • Chat history

Pro Plan (Most popular)

• Cost: $83/month or $996/year
• Features:
  • 10 DocsBots
  • 10,000 Source Pages
  • Weekly source refresh
  • 10,000 questions/month
  • Private bots
  • GPT-4o support
  • 5 team users
  • Advanced Analytics
  • Zapier integration
  • Help Scout integration
  • Chat history
  • Unbranded chat widgets
  • Prompt customization

Business Plan

• Cost: $416/month or $4,992/year
• Features:
  • 100 DocsBots
  • 100,000 Source Pages
  • Weekly source refresh
  • 100,000 questions/month
  • Private bots
  • GPT-4o support
  • 15 team users
  • Advanced Analytics
  • Zapier integration
  • Help Scout integration
  • Chat history
  • Unbranded chat widgets
  • AI question reports
• Prompt customization
• Priority support
• Rate limiting

Enterprise Plan

• Custom pricing
• Features:
  • Includes everything from the Business plan
  • Custom bot, source, question limits
  • Custom team size (seats)
  • Azure OpenAI Service
  • Self-hosted options
  • IP logging
  • SSO options
  • Priority support & SLAs
  • Custom feature development
  • Custom invoices and Purchase Orders
  • ACH & Wire transfer payment methods