Crisp MagicReply

What is Crisp MagicReply

Crisp MagicReply is an AI-powered tool that enables meaningful interactions with customers through various features such as chat widgets, chatbots, CRM integration, shared inbox, ticketing system, campaigns, knowledge base, and more. It employs a proprietary machine learning model to provide personalized answers based on previous conversations, allowing customer support agents to deliver fast and accurate responses. The tool also offers automated summarization, audio-to-text transcription, and multilingual capabilities to enhance the customer service experience.

Key Features of Crisp MagicReply

- Chatbot: Build chatbots for automated conversations.

- CRM: Improve your leads and customers' knowledge.

- Ticketing System: Optimize your customer support in an efficient way.

- Campaigns: Boost your engagement by sending email and in-app messages.

- Status Page: Monitor your system and alert users when something goes wrong.

- Crisp Unleash: Watch videos to learn best practices for using Crisp.

- Developer Hub: Use Crisp APIs to adapt Crisp to custom use cases.

- MagicReply: Integrate a state-of-the-art machine learning model to improve AI-human collaboration.

- Multilingual and Multichannel: Offer support across multiple languages and channels.

- Automated Summarization: Summarize conversations for quicker context during agent shifts.

- Audio to Text Transcription: Automatically transcribe audio messages to text for faster support.

- Language Support: Available in multiple languages including English, French, German, Spanish, Finnish, Dutch, Portuguese, Turkish, Polish, Russian, and Chinese.us.

Pricing

Free Plan (Basic):

• Cost: Free forever
• Seats: 2 (You + a colleague)
• Features:
  • Website chat widget
  • Shared inbox
  • Contact form
  • Mobile applications
  • Unlimited conversations
  • Shopify and WordPress integration
  • Unlimited history
  • Chat triggers
  • Messenger and Email integration
  • Shortcuts
  • Slack integration
  • Knowledge base
  • Chatbots

Pro Plan:

• Cost: $25/month per workspace or $300/year per workspace
• Seats: 4 (You + 3 colleagues)
• Contacts: 5,000 (can add more)
• Features: Everything in Basic, plus:
  • Custom domain
  • WhatsApp integration
  • Instagram integration
  • Zapier integration
  • Audio and Video Chat

Unlimited Plan:

• Cost: $95/month per workspace or $1140/year per workspace
• Seats: 20 (additional agents at $10 per month/agent)
• Contacts: 50,000 (can add more)
• Features: Everything in Basic and Pro, plus:
  • Aircall integration
  • MagicBrowse
  • LiveTranslate
  • Automated campaigns
  • Analytics
  • SMS integration
  • Segment integration

Enterprise Plan:

• Pricing: Custom
• Features:
  • Dedicated onboarding
  • Personalized SLA
  • Custom limits
  • Custom features
  • Team training