Crisp MagicReply

Verified

Automate multilingual customer support with AI-powered responses and transcriptions

  • AI-powered tool streamlines customer service

  • Analyzes past conversations for personalized support

  • Supports multilingual, multichannel customer interactions

Pricing:

💲 Freemium

What is Crisp MagicReply

Crisp MagicReply is an AI-powered tool that enables meaningful interactions with customers through various features such as chat widgets, chatbots, CRM integration, shared inbox, ticketing system, campaigns, knowledge base, and more. It employs a proprietary machine learning model to provide personalized answers based on previous conversations, allowing customer support agents to deliver fast and accurate responses. The tool also offers automated summarization, audio-to-text transcription, and multilingual capabilities to enhance the customer service experience.

Key Features of Crisp MagicReply

- Chatbot: Build chatbots for automated conversations.

- CRM: Improve your leads and customers' knowledge.

- Ticketing System: Optimize your customer support in an efficient way.

- Campaigns: Boost your engagement by sending email and in-app messages.

- Status Page: Monitor your system and alert users when something goes wrong.

- Crisp Unleash: Watch videos to learn best practices for using Crisp.

- Developer Hub: Use Crisp APIs to adapt Crisp to custom use cases.

- MagicReply: Integrate a state-of-the-art machine learning model to improve AI-human collaboration.

- Multilingual and Multichannel: Offer support across multiple languages and channels.

- Automated Summarization: Summarize conversations for quicker context during agent shifts.

- Audio to Text Transcription: Automatically transcribe audio messages to text for faster support.

- Language Support: Available in multiple languages including English, French, German, Spanish, Finnish, Dutch, Portuguese, Turkish, Polish, Russian, and Chinese.us.

Pricing

Free Plan (Basic):

  • Cost: Free forever
  • Seats: 2 (You + a colleague)
  • Features:
    • Website chat widget
    • Shared inbox
    • Contact form
    • Mobile applications
    • Unlimited conversations
    • Shopify and WordPress integration
    • Unlimited history
    • Chat triggers
    • Messenger and Email integration
    • Shortcuts
    • Slack integration
    • Knowledge base
    • Chatbots

Pro Plan:

  • Cost: $25/month per workspace or $300/year per workspace
  • Seats: 4 (You + 3 colleagues)
  • Contacts: 5,000 (can add more)
  • Features: Everything in Basic, plus:
    • Custom domain
    • WhatsApp integration
    • Instagram integration
    • Zapier integration
    • Audio and Video Chat

Unlimited Plan:

  • Cost: $95/month per workspace or $1140/year per workspace
  • Seats: 20 (additional agents at $10 per month/agent)
  • Contacts: 50,000 (can add more)
  • Features: Everything in Basic and Pro, plus:
    • Aircall integration
    • MagicBrowse
    • LiveTranslate
    • Automated campaigns
    • Analytics
    • SMS integration
    • Segment integration

Enterprise Plan:

  • Pricing: Custom
  • Features:
    • Dedicated onboarding
    • Personalized SLA
    • Custom limits
    • Custom features
    • Team training

Crisp MagicReply

Automate multilingual customer support with AI-powered responses and transcriptions

Key Features

💲 Freemium

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