Cordless

What is Cordless

Cordless is a cloud-based telephony platform that offers core telephony features, smart routing, and conversation intelligence. It provides a reliable phone system, integrates with existing tools, and offers enterprise-level reporting. Cordless helps improve customer support by identifying trending queries, analyzing sentiment, and offering high-quality transcription. It supports multiple languages and offers personalized onboarding and ongoing support to its customers.

Key Features of Cordless

- Cloud Telephony: Provides a reliable and flexible telephony experience, integrating seamlessly with existing tools.

- Smart Routing: Enhances call handling efficiency by automatically directing calls to the appropriate team members or departments.

- Conversation Intelligence: Delivers meaningful insights from customer conversations, helping improve service and product quality quickly.

- Compliance and Quality Assurance: Simplifies compliance processes and ensures high-quality customer interactions through automated QA and transcription.

- Sentiment Analysis: Tracks customer sentiment across all conversations, identifying top-performing agents and detecting challenging topics.

- Multi-Language Support: Understand and support customers in nine languages, including English, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, and Spanish.

- Enterprise-Level Reporting: Offers comprehensive reports on call center performance, real-time insights, and routing statistics tailored to business needs.

- Integrations: Works with popular tools like Slack, Intercom, Hubspot, Kustomer, Zoho, Front, Help Scout, and Salesforce for a unified workflow.

- Personalized Onboarding: Provides custom setup and ongoing support, including Slack communication channels and group training sessions.

- Ongoing Support and Regular Check-Ins: Continues to support users post-onboarding with 24/7 incident support and regular feedback sessions.

- Case Studies and Customer Testimonials: Shares success stories and insights from various industries like financial services, healthcare, and hospitality.

Pricing

Professional Plan:

• Cost: $55/user per month
• Features:
  • SDK for mobile apps
  • Conversational voice assistant
  • Agent assist
  • Voice forms and feedback collection
  • Performance management
  • Custom analytics
  • Custom onboarding
  • 24/7/365 support
  • As many phone numbers as needed from more than 45 countries
  • Unlimited numbers
  • Call Journey Builder (routing and IVR)
  • Business hours settings
  • Call recording
  • Call transcripts
  • Real-time dashboards
  • Call insights and analytics
  • SMS automations
  • Call transfers
  • Click-to-Dial extension
  • Sentiment analysis
  • Call commenting, assignment, and quality management flows
  • Expanding list of integrations
  • AI-powered scorecards for metrics like first-call resolution, agent empathy, script adherence, compliance, and more
  • Custom voice forms and CSAT collection
  • Post-call action points; agent tips and pointers, automatic knowledge base suggestions
  • AI bot for basic questions before connecting to a live agent
  • Integration into existing app flow
  • Flexible call distribution rules, including custom routing and IVR
  • Custom opening hours for each phone number
  • Unlimited storage of call recordings
  • AI-powered call transcripts for all conversations and voicemails
  • Tracking of key call center metrics and stats
  • Call, team, and individual agent performance analytics
  • Automatic SMS to customers based on criteria
  • Seamless call redirection
  • Browser-based quick dial
  • Customer sentiment analysis
  • Team collaboration within Cordless
  • Tool integration
  • Support via Slack

Custom Plan:

• Cost: Call for details
• Features: All features from the Professional plan, with additional customization and tailored onboarding specific to organizational needs.