Cardina

What is Cardina

Cardina is a customer engagement tool that allows users to visually guide and collaborate with customers over the phone or live chat. It enables users to see, draw on, and cobrowse a customer's screen, providing the ability to highlight where to click and navigate workflows. Cardina helps resolve customer issues faster and boosts first-contact resolutions, while also ensuring control and compliance with access to sensitive customer data. It integrates with existing tools and offers secure data protection features.

Key Features of Cardina

- Instant Connectivity: Connect with customers over phone or live chat with just one click, eliminating the need for downloads or meeting links.

- Visual Guidance: Draw on the customer's screen to highlight actions or share your screen for detailed walkthroughs.

- Cobrowsing Capability: Gain visibility into customer workflows by sharing or taking control of their screen with permission.

- Session Recording: Optionally record and replay sessions to review and learn from past resolutions.

- Sensitive Data Masking: Automatically mask out sensitive data to ensure it’s never sent or saved.

- Efficient Issue Resolution: Resolve customer issues 41% faster by directly viewing and navigating their screens, reducing the need for bug descriptions and screenshots.

- Boost First-Contact Resolution: Increase first-contact resolutions by 47%, enhancing customer satisfaction and prospects' interest in real-time.

- Controlled Data Access: Control agent access to sensitive customer data, ensuring compliance and reducing risk with user consent.

- Customer Engagement: Enhance customer support and engagement by making the troubleshooting process more efficient and interactive.

- Time Saver: Save countless hours by simplifying the process of screen sharing and reducing the learning curve for customers.

- Privacy and Security: Built with a strong emphasis on privacy, securing sensitive data with configurable permissions, logging, and compliance with major global data protection frameworks like GDPR and HIPAA.

- Global Compatibility: Works on all user devices and integrates seamlessly with existing tools and technologies.

- Flexible Integration: Integrates with a multitude of web technologies and platforms, including React, Vue, Angular, and more.

- User-Friendly Implementation: Easy to set up, with a free plan available and an activation process that takes as little as five minutes.