Capacity

What is Capacity

Capacity is an AI-powered platform designed to automate business processes and enhance team efficiency through tools like chatbots, knowledge bases, and automatic speech recognition. It assists with customer support, CRM, and workflow automation across various industries, including banking, healthcare, and education. Founded in 2017, Capacity aims to improve productivity and streamline operations for organizations of all sizes.

Key Features of Capacity

- Self-Service Features: Comprehensive components to enhance automation and efficiency.

- Automatic Speech Recognition: Say goodbye to hold times.

- Chatbots: Answer 90% of questions, instantly.

- Knowledge Base: One place to store everything.

- Landing Pages: Capture and convert.

- Voice Biometrics: Let the right ones in.

- Agent Assist Features: Tools to support agents in real-time.

- Cobrowse: See what your customer is seeing.

- CRM: Automate customer relationship management.

- Helpdesk: The first helpdesk designed with AI in mind.

- Live Chat: Instantly reach people where they are.

- Suggestions: Prompt agents in Email and CCaaS.

- Voice Transcription: Real-time speech-to-text.

- Campaigns & Workflows Features: Streamline campaign management and workflows.

- Automations & Workflows: Kick off triggers when events occur.

- Call Progress Analysis: Don’t give answering machines the time of day.

- Campaigns: Acquire customers by SMS, Email, and Social.

- Developer Platform: Easy integrations to your apps.

- Solutions by Team: Specific solutions tailored to different team needs.

- Contact Centers: Enhance customer interaction and management.

- HR & Ops: Streamline human resources and operations.

- Customer Support: Improve support experience and efficiency.

- IT Support: Optimize technical support processes.

- Sales & Marketing: Boost sales and marketing effectiveness.

- Solutions by Industry: Customizable solutions for various industries.

- Banking: Specialized tools for financial institutions.

- Education: Enhance learning and administrative processes.

- Healthcare: Improve patient and administrative workflows.

- Insurance: Streamline policy and customer management.

- Mortgage: Optimize lending processes.

- Senior Living: Enhance service and management in senior care facilities.

- Software: Support development and customer interaction.

- Utilities: Improve service delivery and customer management.

- Use Case Solutions: Targeted functionalities for specific operations.

- Contact Center: Authentication, call coaching, call QA, and intelligent voice assistants.

- Customer Support: Billing and payments, customer service bots, email automation, and order management.

- Sales & Marketing: Campaign management, contract lifecycle management, and lead generation.

- HR & IT: Benefits administration, employee onboarding, and tech support.

Pricing

Growth Plan:

• Cost: $49/user/month*
• Features:
  • 1 AI-Powered Bot + FAQ Responses
  • Customizable, Brandable Web Concierge Interface
  • Knowledge Articles + Service Portal/CMS
  • Cloud Drive with 10GB Storage
  • Helpdesk + Ticketing Workflow with Kanban
  • Custom Ticket Fields
  • State of the Art Natural Language Processing
  • Guided Conversation Editor
  • Basic Analytics (3+ Dashboards)
  • Email Support
  • Billing: Billed annually, 10 user minimum

Professional Plan:

• Cost: $99/user/month*
  • Everything in Growth plus:
  • Up to 3 Bots
  • Email, Slack, MS Teams Interfaces
  • Custom CSS and Javascript
  • Cloud Drive with 100GB Storage
  • Live Chat including AI Powered Suggestions
  • Custom Ticket Transitions
  • O365 or G Suite integration
  • Surveys Editor
  • Custom Concierge Variables
  • System Automations
  • Advanced Analytics (15+ Dashboards)
  • Priority Support
  • Billing: Billed annually, 10 user minimum

Enterprise Plan:

• Cost: Call Us
• Everything in Professional plus:
  • Unlimited Bots
  • SMS, Mobile App (iOS, Android soon) Interfaces
  • Single Sign On (SSO)
  • Cloud Drive with 1TB Storage
  • SLA Management
  • Dynamic Helpdesk Assignment
  • 120+ App Integrations
  • Javascript Code Editor
  • Capacity DB and LiveDB (MySQL, MariaDB, Postgres, Oracle, SQL Server)
  • RPA Web + Custom Event Driven Automations
  • Developer Platform Low Code Editor
  • Workflows No Code Editor
  • Unlimited Version History for Guided Conversations, Workflows, Articles, FAQs
  • Replay visitors sessions on your website
  • Classify, Split, Mine, Extract and Redact Documents
  • Analytics API
  • Dedicated CSM
  • Billing: Billed annually