Brainfish

What is Brainfish

Brainfish is an advanced AI platform that allows customers to self-answer their questions instantly. It uses bespoke AI technology to generate personalized answers and insights, reducing support ticket volumes and improving customer satisfaction. The platform also offers features like content health checks, real-time translation, and integration with human-support software.

Key Features of Brainfish

- AI Help Center: Offers instant, accurate answers to any customer question without relying on chatbots.

- Personalized Customer Support: Delivers personalized answers in under 2 seconds, reducing the workload of support teams and improving customer satisfaction.

- Reduced Support Volume: Enables 80% of customers to self-serve, significantly reducing ticket volumes.

- Real-Time Insights: Provides real-time generated insights into customer concerns to help CX teams improve knowledgebase content's efficacy.

- Seamless Onboarding: Onboards users within 24 hours, ensuring quick implementation and immediate results.

- Custom AI Technology: Utilizes bespoke AI technology that learns your content to deliver accurate, personalized responses.

- Customer Sentiment Analysis: Offers smart AI-generated themes that analyze 100% of customer questions to identify top pain points and confidence levels.

- Content Health Monitoring: Conducts ongoing content health checks to automate updates and maintain documentation hygiene efficiently.

- Internationalization: Features powerful real-time translation, allowing content to be written in one language and answered in over 30 languages.

Pricing

Basic Plan

• Designed for: Early stage startups
• Cost: $159 USD/month (billed annually)
• Features:
  • 500 Monthly Brainfish Visitors
  • One Admin User
  • 50 articles
  • Basic Insights

Growth Plan

• Designed for: Ambitious online businesses
• Cost:
  • Starting from $549 USD (monthly)
  • $1200 (Contact for more details)
• Features:
  • Pricing tiers based on Average Monthly Brainfish Visitors
  • 5 Admin Users
  • Unlimited articles
  • Search Analytics
  • Integration with Zendesk

Enterprise Plan

• Designed for: Established companies
• Cost: Custom pricing & terms (Contact sales for details)
• Features:
  • Unlimited Monthly Brainfish Visitors (based on tier)
  • Analytics: Search Themes
  • Dedicated Customer Experience Expert
  • Integration with Intercom, Freshdesk, and more
  • Custom Integrations
  • Custom Reporting
  • Priority Support
  • Unlimited monthly users (MAU)

Common Features Across Plans

• Admin & Security:
  • No password login
  • Domain capture
  • Activity logs
  • Centralized Content Management
  • Default roles
  • Team restrictions
  • API and widget control
  • Help Center Authentication Controls
  • EU/local data hosting