AskAI

What is AskAI

AskAI is an AI-powered customer support tool designed to integrate with existing platforms like Intercom, Zendesk, and HubSpot. It aims to reduce up to 75% of customer support requests by leveraging AI chatbots trained on company help documents. The tool offers features like automatic updates, instant AI responses, seamless handover to human agents, and actionable insights from customer interactions. AskAI helps improve support efficiency without needing significant changes to existing processes.

Key Features of AskAI

- AI-Powered Customer Support: Integrates seamlessly with existing live chat tools like Intercom, Zendesk, and HubSpot to help deflect up to 75% of customer support requests.

- Quick Setup: Easily add AI customer support to your site with just one line of code, requiring no developer assistance.

- Automated Learning: The AI chatbot learns from your website and help docs to provide instant, verified answers to customer inquiries.

- AI to Human Handover: Allows for seamless transitions from AI to human agents, providing a summary of the conversation to avoid repetition.

- Integration with Major Tools: Compatible with a wide range of support tools including LiveChat, FreshChat, and support email systems.

- Custom Branding: Automatically customizes the chat widget to match your brand's logo and color palette.

- Multi-Language Support: Supports over 50 languages, making it ideal for global customer bases.

- Cloud Connections: Connects with cloud storage and knowledge base services like Google Drive and Notion to expand the knowledge base.

- Insights and Analytics: Automatically extracts and groups issues, providing email and Slack alerts for new customer insights without manual tagging or summarizing.

- Lead Capture: Captures email addresses from interactions to generate new leads and integrates with tools like Zapier for automated workflows.

- SiteSync: Keeps your AI chatbot up-to-date by automatically re-syncing changes from your webpages every week.

- GDPR Compliance: Ensures all data is securely stored with bank-grade encryption and complies with GDPR standards.

- Custom Answers: Allows for the creation of custom responses to specific questions, providing more control over AI interactions.

- Starter Actions: Enables users to take quick actions like booking a demo call directly within the chat.

- API and Integrations: Supports multiple integrations with Slack, Microsoft Teams, and offers API access for custom implementations.

Pricing

Free Plan:

• Cost: $0/month
• Features:
  • Designed for super-small companies who want to test out the service.
  • 50 conversations/month.
  • Add & sync 500 webpages or documents.
  • Share a link to your chatbot.
  • Unlimited site searches.
  • Starter questions + actions.
  • Custom answers.
  • Basic analytics & insights.
  • Customize branding.
  • Community support.

Essentials Plan:

• Cost: $13.30/month (billed monthly) or equivalent annual cost with 33% discount.
• Features:
  • Suitable for small startups launching their first MVP.
  • 200 conversations/month.
  • Add & sync unlimited webpages or documents.
  • Handover to live chat or email.
  • Web chat + email support.
  • Add to your website or share a link.
  • Integrate with Intercom, Zendesk, or HubSpot live chat widget.
  • AI email assistant (auto-reply to customers).
  • New webpages auto-added weekly.
  • Private mode for internal use.
  • Capture leads/user emails.
  • Request customer satisfaction (CSAT) ratings.
  • Additional team seats at $25/month per seat.
  • 14-day free trial.

Pro Plan:

• Cost: $66/month for the first 100 companies, then $99/month (billed monthly or equivalent annual cost with 33% discount).
• Features:
  • Designed for revenue-generating SaaS companies.
  • 1,000 conversations/month ($0.10 per conversation after the limit).
  • Advanced insights and analytics.
  • Priority chat/email + Zoom support.
  • 1 team seat included ($25/month per extra seat).
  • Connect & sync with Google Drive, Notion, and other services.
  • Change AI assistant language & localization.
  • Export conversation data.
  • GDPR compliance.
• Optional add-ons: API, Slack, Teams & Zapier access.
  • 14-day free trial.

Enterprise Plan:

• Cost: Custom pricing.
• Features:
  • For large enterprises, agencies, and platform owners.
  • Includes everything in the Pro plan.
  • Unlimited AI assistants.
  • Full API access.
  • HIPAA compliance.
  • Unlimited team seats.
  • Custom features/development.
  • Custom integrations.
  • Custom APIs.
  • Dedicated success manager.
  • Whitelabel solution.
  • Use your own database & OpenAI key.
  • Custom volume pricing per conversation.
  • Contact sales for pricing details.