Ajent

What is Ajent

Ajent.ai centralizes customer conversations from platforms like WhatsApp into one dashboard, facilitating efficient, multi-user management. It leverages AI-driven support to enable bulk messaging, scheduled campaigns, and real-time customer insights. This tool helps teams enhance oversight, personalize interactions, and streamline customer support processes.

Key Features of Ajent

- Central Chat Dashboard: Get a complete, organized view of all customer messages in one dashboard, improving oversight and satisfaction tracking.

- Multi-User Chat Management: Enable multiple team members to handle and collaborate on customer chats simultaneously, increasing efficiency and teamwork.

- Familiar Chat, Superior Support: Maintain customer comfort with existing channels like WhatsApp, while elevating their experience through enhanced support.

- Bulk Messaging with API Support: Easily send bulk WhatsApp messages tailored to your audience with a simple interface or API for custom integration.

- Scheduled Campaigns: Strategically plan and automate the delivery of your messaging campaigns to ensure maximum impact at the optimal moment.

- Shared Inbox: Manage customer messages from email and WhatsApp in one place for consistent and quick responses.

- Personalized Replies: Use AI for fast, tailored support, boosting customer happiness.

- Interaction Logs: Access detailed records of all customer interactions across channels, enabling personalized service and informed decisions.

- Unified Customer View: Easily view customer status, interaction history, and summaries to personalize engagement.

- Real-Time Customer Profile: Dive into customer data and track satisfaction scores, utilizing real-time reporting to stay up to date and adapt to customer needs dynamically.

- Advanced Customer Inquiry: Improve customer interactions with AI which collects all necessary information early on for smoother service.

- Process Optimization: Automate tasks and quickly send complex issues to the right person, saving time.

- AI Coach: Use an AI Coach to help your team handle tough questions faster and learn quicker. It gives real-time tips to improve problem-solving.

Pricing

Basic Plan:

• Cost: $249 per company/month
• Features: Includes Whisper only

Essential Plan:

• Cost: $299 per company/month
• Includes 5 users (additional users cost $59 per user)
• Features: Whisper, Messenger

Premium Plan:

• Cost: $699 per company/month
• Includes 10 users (additional users cost $69 per user)
• Features: Whisper, Messenger, CRM, Engage AI