Aide

What is Aide

Aide is an AI-powered customer support tool that offers a range of features to streamline and enhance customer interactions. It analyzes customer conversations to provide insights, pinpoint areas for improvement, and monitor trends over time. Aide also automates repetitive workflows, provides AI assistance to agents, and allows for the creation of chatbots to handle common questions. With easy integrations and guided implementation, Aide aims to improve team efficiency and provide outstanding customer support.

Key Features of Aide

- Insight Reports: Actionable conversation insights and performance reports to understand customer interactions comprehensively.

- Workflows: Streamline repetitive processes and ensure consistency by automating workflows based on customer data.

- Agent Panel: Draft responses and suggest macros to reduce handle times, improving agent efficiency.

- Chat Bots: Build chat bots to answer questions and take actions automatically, handling common inquiries instantly.

- Analyze Conversations: Gain a holistic view of all customer interactions by categorizing every question into topics.

- Pinpoint Improvement Areas: Summarize and analyze conversations to reveal where customers are struggling.

- Monitor Trends Over Time: Track category volumes to measure improvement impacts and uncover new issues.

- Share Insights: Surface insights from customer support to help product teams identify and address pain points.

- Automate Repetitive Tasks: Detect automatable issues and create workflows to handle them, freeing up agent time.

- Automation Blueprint: Analyze historical conversations to identify and rank automatable issues by volume and complexity.

- Conditional Workflows: Trigger workflows based on customer data, ensuring the right automation for each unique case.

- Seamless Integrations: Use APIs to connect tools, create macros for routing tickets, setting tags, and more.

- Accelerate Agent Performance: Surface relevant guidance and recommendations based on ticket topics.

- Smart Tagging: Automatically tag tickets with relevant topics to streamline agent workflows and reporting.

- AI-Generated Responses: Suggest responses by analyzing similar past tickets or help articles.

- Consistency with SOPs: Centralize your knowledge base to ensure uniform and compliant issue handling.

- Instant Answers: Train bots to independently answer repetitive customer questions, reducing agent workload.

- Knowledge Integration: Use past tickets and knowledge articles to train bots for consistent responses.

- Rigorous Training: Provide a simulated environment for thorough bot evaluation before going live.

- Smooth Hand-offs: Enable bots to seamlessly transfer complex conversations to human agents.

- Contextual Data Retrieval: Allow bots to make API calls for relevant customer information, enhancing conversation quality.

- Easy Integrations: One-click integration with Zendesk, Shopify, Front, and more.

- Comprehensive Plans: Access 20+ features with every plan.

- Guided Implementation: Receive assistance from automation advisors to build effective strategies.

- Industry Applications: Suitable for various sectors including e-commerce, professional services, financial services, travel, and education.

Pricing

Cost per Conversation:

• Starts at $0.10 per conversation
• Can be as low as $0.05 at scale

1. Starter:

• Cost: $40/month
• Target Audience: Individuals and small teams
• Features: Automated workflows, Unlimited tagging, Agent suggestions

2. Standard:

• Cost: $100/month
• Conversations: 1,000
• Target Audience: Growing teams

3. Pro (Popular):

• Cost: $300/month
• Conversations: 4,000
• Target Audience: Scaling businesses
• Features: Automation Advisor, User Permissions, Full Reports

4. Scale:

• Cost: Custom pricing
• Target Audience: Large organizations
• Features: SAML and SSO, Custom integrations, Unlimited reporting