1hero.ai

What is 1hero.ai

1hero.ai is an AI-powered customer service tool that autonomously responds to post-sales and pre-sales inquiries, providing 24/7 support in multiple languages. It integrates with various e-commerce platforms and channels, including email, social media, and chatbots. The platform offers features such as order management, refund automation, and real-time activity monitoring, aiming to optimize support operations and cut costs. Users can choose between draft mode or full auto mode to customize their customer service experience.

Key Features of 1hero.ai

- Autonomous Customer Service: 1hero AI autonomously handles post-sales and pre-sales inquiries, providing 24/7 support across multiple languages.

- Multi-Language Support: Offers customer service in English, French, Spanish, German, Italian, Dutch, and 85 additional languages.

- E-commerce Integration: Seamlessly integrates with various e-commerce platforms, supporting order management, refund automation, and shipping label generation.

- Social Media Integration: Connects with Facebook and Instagram to instantly respond to customer messages and enable replies in comments.

- Advanced Email Integration: Automatically fetches incoming emails and generates replies by pulling relevant details from your e-commerce platform.

- AI ChatBot: Boosts conversions by learning from your help center and website content to provide instant, relevant responses.

- Intelligent Virtual Assistant (IVR): Answers phone calls, takes notes, and escalates issues to supervisors when needed.

- Customizable Modes: Offers Draft Mode and Full Auto Mode, allowing businesses to choose the best fit for their operations.

- Real-Time Activity: Provides lightning-fast customer support to minimize customer wait times.

- Simplified Return Management: Generates return labels and guides customers through the return/exchange process.

- Cost Optimization: Cuts support operation costs by up to 95% by handling unlimited messages in multiple languages.

- Personalized Customer Interactions: Analyzes past interactions to generate tailored responses and offers personalized shopping recommendations.

- Restock and Discount Alerts: Sends notifications about restocked items and offers discounts if the product-related issue wasn't the customer's fault.

- Easy Setup and Adaptation: Quick and simple integration with existing systems, adaptable to new procedures and policies.

Pricing

Explorer Plan:

• Cost: $0/month
• Features:
  • Up to 20 emails per month
  • GPT-3.5 API
  • Only draft mode
  • Average reply time: 120 minutes
  • Gmail integration
  • Shopify integration
  • No credit card required

Pro Plan:

• Cost: $0.1 per response generated (minimum $12/month)
• Features:
  • All from Explorer Plan
  • Up to 120 emails per month included
  • GPT-4 API
  • Autopilot mode
  • FB Messenger & Instagram DM
  • Smart filters
  • Price shown is for the first month only